Requirements Contract for Unemployment Insurance Processing & Claims Management Services

The New York City Department of Education (NYCDOE) on behalf of the Division of Human Resources is seeking proposals from organizations experienced and capable in providing services for the processing of Unemployment Insurance claims against the New York City Department of Education (NYCDOE) and for performing all task related to the administration of Unemployment Insurance (UI) claims including representing the NYCDOE at New York State Department of Labor (NYSDOL) hearings.  The pertinent services include: Receipt and Processing of wage and data forms, Maintenance of UI payment and Billing Data, Research of Personnel and Payroll Records to Support Wage and Data Forms processing and UI Hearings, Staffing and Provisions for Backup Staff, Coordinating Issuance of Annual Reasonable Assurance per Section 590.10 and 590.11.
Detailed service descriptions and requirements are provided in the Request for Proposal (RFP) solicitation.
PROPOSALS MUST BE RECEIVED BY NO LATER THAN 1:00 P.M. EST, Wednesday, March 13, 2025. LATE PROPOSALS WILL NOT BE ACCEPTED. This RFP may result in one (1) or more requirement contract agreements. The awarded contract will be for a term of five (5) years with two two–year option to extend. It is anticipated that services will commence on or about July 2026.
To download, please go to: https://infohub.nyced.org/working-with-the-doe/vendors/open-doe-solicitations/request-for-proposals. If you cannot download it, send an e-mail to contact@example.gov with the RFP number and title in the subject line.   For all questions related to this RFP, please e-mail contact@example.gov with the RFP number and title in the subject line of your e-mail.
Questions regarding this solicitation should be addressed to contact@example.gov by no later than 4:00 p.m. EST, January 30, 2025. Subsequent amendments and answers will be posted to https://vendorportal.nycenet.edu/vendorportal/login.aspx. Review this site periodically for important updates. There will be a Pre-proposal Conference on Thursday, March 6, 2025, from 1:00 PM-2:30 PM (UTC-05:00) Eastern Time (US & Canada)., on Microsoft Teams Live.  The link to the virtual Pre-Proposal Conference scheduled is below:
https://teams.microsoft.com/l/meetup-join/19%3ameeting MzI1YjcxODItNDQwZS00YWNhLWFjMzAtMjJhYTQ5Nzg0NjRj%40thread.v2/0?context=%7b%22Tid%22%3a%2218492cb7-ef45-4561-8571-0c42e5f7ac07%22%2c%22Oid%22%3a%2255ec26a4-2e42-47f8-978a-03c540ad69fc%22%7d
We recommend that proposers download the free Microsoft Teams Application on their computer and/or mobile device to participate in the Teams Live Event in advance of the conference and attendees should plan to log in 5 minutes prior to the conference start time.
For electronic Proposal submissions, please note the following procedures:
Proposal submissions can be sent via electronic mail (“The Proposal Submission Email”) to contact@example.gov (the “Proposal Submission Email Address”). Proposal Submissions sent to any other email address will be disregarded. The subject line of your Proposal Submission Email must include the solicitation number and the name of the submitting vendor (e.g. R1657 – Enter Company Name).  Please attach the completed Request for Proposal and the Appendix F - Pricing Form documents to the Proposal Submission Email as separate files.  Please name the Appendix F - Pricing Form attachment “Appendix F - Pricing Form” and the completed Request for Proposal attachment “RFP.” 
If the files accompanying your proposal submission are too large to be transmitted as email attachments, please include in the first line of your Proposal Submission Email a link to a Microsoft OneDrive folder containing all of your Proposal-related documents.  Please note that if you are using OneDrive, do not attach any documents to the Proposal Submission Email.  Further, please include a separate folder within your OneDrive folder which includes the separate Appendix F - Pricing Form file.  Please name this folder and the Appendix F - Pricing Form file “Appendix F - Pricing Form.”  The name of your OneDrive folder must match the subject line of your Proposal submission, and your OneDrive folder must not contain any files unrelated to the Proposal Submission. 
Guidance for first-time Microsoft One-Drive Users: 
Microsoft OneDrive (“OneDrive”) is a file hosting and synchronization service operated by Microsoft as part of its web version of Microsoft Office.  OneDrive allows users to grant access to files which are too large to transmit via electronic mail to other users.  If you do not have Office 365, please take the following steps to gain access to a free version of OneDrive so that you can upload those proposal submission documents which are too large to transmit via electronic mail: 
1.    Conduct an internet search for “Microsoft OneDrive;”  2.    Navigate to the official Microsoft website and sign up for a free account;  3.    Once you have created a folder for the solicitation whose name matches the subject line of your Proposal Submission Email, upload the documents relevant to your proposal submission in this folder.  4.    Create a share link for this folder;  5.    Be sure to check your share settings so that anyone receiving the link that you create will be able to open the link and access the files. If your share link permissions are restricted (e.g. to only your organization in Office 365), the DOE will not be able to view your solicitation documents. It is your responsibility to ensure that the link(s) you provide allows the DOE to view, download, and/or open your documents; and 6.    Include the link which you have created as the first line of your proposal Submission Email. 
For hard copy (paper) Proposal submissions, please follow the instructions below:
Further to prior instructions regarding submissions of Proposals.  In addition to electronic submission via email, the proposer may choose to hand deliver their Proposal packages to NYC DOE at any time prior to the Proposal Due Date/Time, if you plan to submit a paper Proposal. You must provide notice by emailing contact@example.gov, including “Paper Submission Request for Solicitation # R1657” in the subject line, at least three (3) business days in advance of the anticipated date and time and place you or your agent plan to arrive at 65 Court Street, Brooklyn, NY 11201, Rm 1201 to drop off your Proposal. Proposers should include in their notification e-mail the name of the person who will be delivering the Proposal or advise that the Proposal Package will be arriving by messenger. Proposers who fail to provide advance notification of intent to hand-deliver a proposal risk not having anyone to receive the Proposal Package.  Fed Ex, UPS, USPS, or other common deliveries services will be accepted.
The proposal opening will be held on Friday, March 14, 2025. (This is an internal opening only, no public allowed).   Please continue to check the DOE website and/or Vendor Portal for updates.  
https://infohub.nyced.org/vendors  https://www.finance360.org/vendor/vendorportal/