Restricted Competition - Nurse Telephone Triage/Nurse Advice Line Services for the Phoenix Area locations

 SOLICITATION FOR RESTRICTED COMPETITION

Nurse Telephone Triage/Nurse Advice Line Services

Solicitation Number: ACQ-I.H.S.- 2026 – U- 01033

NAICS: 561320 – Temporary Help Services

PSC: Q401- Medical – Nursing  

RESTRICTED COMPETITION

The Indian Health Service (IHS), Phoenix Area Office (PAO), intends to award a commercial purchase order to provide Nurse Telephone Triage and/or Nurse Advice Line Services for continued analog telephone services at various locations within the Phoenix Area Office.

This acquisition is being conducted pursuant to HHS FAR Class Deviation 2025-09, Amendment 2, which requires HHS contracting staff to follow the Revolutionary FAR Overhaul (RFO) FAR Part 12 model deviation text for acquisitions of commercial products and commercial services.

Competition is restricted in accordance with RFO FAR 12.102(a), Restricting Competition. The Contracting Officer has documented the decision that only one source is available and the basis for that decision.

DESCRIPTION OF REQUIREMENT

The Indian Health Service (IHS) requires contractor-operated nurse telephone triage and advice line services to support eligible American Indian and Alaska Native beneficiaries served by CRSU, ELKO, FYSU, and U&O. The services support the facilities’ missions to promote physical, mental, social, and spiritual wellness and to provide beneficiaries timely access to clinical guidance when facility staff may not be immediately available.

The contractor shall provide Registered Nurse (RN) access using evidence-based, nationally recognized, physician-approved triage protocols. Based on clinical assessment, advice may range from home/self-care instructions and education regarding non-emergent appointments or prescription-renewal processes to direction to urgent or emergency care. The FYSU/U&O and CRSU/ELKO source documents also identify medical, dental, and behavioral health questions as within the advice-line context.

Place of Performance: The anticipated period of performance is from date of award to six months but shall not exceed (1) One year of services.

Location:

Address:

Colorado River Service Unit

12033 Agency Road, Parker, AZ 85344

Elko Service Unit

515 Shoshone Circle, Elko, NV 89801

Fort Yuma Service Unit

401 Picacho Road, Winterhaven, CA 92283

Uintah-Ouray Service Unit

6932 E 1400s, Fort Duchesne, UT 84026

BASIS FOR RESTRICTING COMPETITION

Risen Video Production, LLC is the intended source.

The Government conducted market research, including review of the existing Nurse Advice/Nurse Triage Telephone Services, historical acquisition information, available commercial capabilities, consultation with Government personnel familiar with operations at Phoenix Area locations, and issuance of a public Sources Sought Notice.

Market research identified one potential alternative source proposing a Nurse Advice/Nurse Triage Telephone services. The information obtained did not demonstrate site-specific availability and reliability sufficient to establish that the alternative solution would satisfy the Government's minimum requirement for reliable and continuous Nurse Advice/Nurse Triage Telephone services at Phoenix Area locations.

No other capable source was identified. Risen Video Production, LLC is therefore the only source identified that has demonstrated the capability to satisfy the Government's minimum requirements.

RESPONSE TO THIS SOLICITATION

This solicitation is issued on a restricted-competition basis to Risen Video Production, LLC The Government is not requesting competitive quotations from the public.

In accordance with applicable public notice requirements, all responsible sources may submit information demonstrating their capability to satisfy the Government's requirement, which will be considered by the agency prior to award.

Any responsible source other than the intended source that believes it can satisfy the requirement should provide sufficient site-specific information demonstrating its capability to provide Nurse Advice/Nurse Triage Telephone at Phoenix Area locations, including service availability at the actual place of performance, continuity of the existing  services, compatibility with existing Nurse Advice/Nurse Triage Telephone services, and any transition or infrastructure requirements.

Responses from alternate sources are not requested as competitive quotations under this solicitation and will be considered for purposes of determining whether the Government's decision to restrict competition should be reconsidered.

SUBMISSION INSTRUCTIONS

Capability information shall be submitted electronically to:

Ashleigh Yazzie, Contract Specialist Indian Health Service Phoenix Area Office of Acquisition Management Email: Ashleigh.yazzie@ihs.gov  

Subject: ACQ-I.H.S.- 2026 – U- 01033 - Nurse Telephone Triage/Nurse Advice Line Services

Response Due: Date and time specified in SAM.

ATTACHMENT

Attachment 1 – Performance Work Statement