RFI 02-103-26 Software Solution: User Guides, Training, & Process Documentation

The Department of Administration, Shared Services of Alaska, is conducting a Request for Information to identify qualified vendors capable of providing a comprehensive software solution for creating, managing, and distributing user guides, video-based training, and process documentation across enterprise-wide administrative functions. The solution should support features such as AI and automation, integration with existing systems like LMS, CMS, and SSO, and adhere to security and compliance standards including SOC 2, ISO 27001, and FedRAMP. The RFI emphasizes data security, privacy, and compliance, requiring vendors to describe their certifications, data handling policies, and security measures. It also seeks detailed information on solution capabilities, deployment options, implementation timelines, support services, and pricing models, including licensing and storage limits. The procurement process is informational, with responses due by September 23, 2025, and no contractual obligations or awards will result from this RFI. Additionally, the RFI incorporates specific state policies such as Administrative Order 352, disqualifying vendors supporting boycotts of Israel, and references Alaska statutes governing procurement. It does not specify physical delivery locations, inspection or acceptance procedures, or detailed pricing line items, as it is solely for market research. Vendors are instructed to submit their responses via email, including company information, solution descriptions, and supporting materials, with no explicit page or file size limits. The document also highlights that no federal representations or certifications are required at this stage, aside from disclosures related to security standards and compliance certifications. Overall, this RFI aims to gather comprehensive market information to inform future procurement decisions for a versatile, secure, and integrated documentation and training software platform tailored to Alaska’s administrative needs.