This Solicitation opportunity from Washington was posted on April 12, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI Customer Support Center services

Closed

HBE 24-005State & Local

Submission Closed05/06/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541715

New

Federal

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Request for Proposal (RFP) - Resilient Missile Warning Tracking (RMWT) Low Earth Orbit (LEO) Ground Entry Points (GEPs)

Solicitation # FA240126R0003

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FA2401 Space Development Agency Sda

POSTED

about 22 hours ago

DEADLINE

in 26 days

AI Contract Overview

The Washington Health Benefit Exchange (WAHBE) is seeking information through a Request for Information (RFI) regarding Customer Support Center services that utilize secure cloud platforms and innovative technologies to support program growth and operational efficiency. The focus is on establishing a customer-centric support model capable of handling fluctuating interaction volumes throughout the year and daily, accommodating customers’ preferred communication channels. The contract aims to enhance workforce and staffing management while ensuring a seamless customer experience, aligning with WAHBE’s internal priorities for service excellence and adaptability. The solicitation, titled "RFI Customer Support Center services," was posted on April 12, 2024, with a response deadline of May 6, 2024. It is managed under NAICS code 541715 and is targeted at organizations within the State and Local Government and Education sector (SLED). Interested parties can contact Laura Shayder via email at [email hidden] or by phone at [phone hidden] for further details. The contract will be performed within Washington State, and additional information can be accessed through the provided web link.

General Info

Agency

Washington Health Benefit Exchange

NAICS

541715 - Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

Place of Performance

WA, USA

Set-Aside

NONE

Documents

HBE 24-005 RFI - Customer Support Center

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedApr 12

Solicitation

Response DeadlineMay 6

Deadline has passed

Submission Closed

05/06/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyWashington Health Benefit Exchange

Contacts1 person available

OfficeN/A

Organization / Agency

Washington Health Benefit Exchange

Office AddressN/A

Contacts

Laura Shayder

contact@example.gov

+1 (555) 000-0000

Full Description

WAHBE would like to learn about Customer Support Centers leveraging secure cloud and innovative technologies to meet the needs for program growth and efficiency, including workforce and staffing management. In alignment with WAHBE’s internal priorities, we are most interested in Customer Support Center with a customer centric approach to providing a customer experience and supports interaction volume variances throughout the year and daily intervals utilizing customers’ channel of choice.