This Solicitation opportunity from New York was posted on October 3, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI for Customer Service Concierge Initiative

Closed

20240930101State & Local

Submission Closed10/17/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 812990

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AI Contract Overview

This Request for Information (RFI) seeks to identify vendors capable of supporting a Customer Service Concierge Initiative for a major health plan in New York City. The goal is to gather insights into existing market services and assess vendors' experience and capabilities in delivering comprehensive customer service solutions tailored to the healthcare industry. Respondents are encouraged to highlight their technical and operational strengths that could influence the health plan's future strategic direction, providing detailed answers to specific questions outlined in the document, along with any supplementary background information. The solicitation, posted by NYC Health + Hospitals under the organization name NYC, has a response deadline of October 17, 2024. The contract size ranges from $500,000 to $5,000,000, and the project falls under NAICS code 812990, which pertains to other personal services. Interested vendors can contact Kathleen Nolan via email or phone for further details, and additional information about the solicitation is available through the provided online link.

General Info

Agency

New York → NYC Health + Hospitals

NAICS

812990 - All Other Personal Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedOct 3

Solicitation

Response DeadlineOct 17

Deadline has passed

Submission Closed

10/17/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNew York → NYC Health + Hospitals

Contacts1 person available

OfficeN/A

Organization / Agency

New York → NYC Health + Hospitals

Office AddressN/A

Contacts

Kathleen Nolan

contact@example.gov

+1 (555) 000-0000

Full Description

The purpose of this RFI is to identify potential vendors with capabilities related to all facets of the Customer Service Concierge Initiative for a large health plan in New York City. We are seeking information on the type of services that currently exist in the market and are interested in learning about your company’s experience and capabilities with this type of service. We invite you to submit what you feel are the most important technical and operational strengths for MetroPlus to consider when determining our future strategy, including answers to our specific questions found starting on Section IV of this document. Any additional background information or context that may be useful can be included as appendices.