This Solicitation opportunity from Government of Canada was posted on June 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI T8157-260003 - Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency

Closed

WS5666108010International

Submission Closed06/19/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561440

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AI Contract Overview

Transport Canada is seeking feedback from Canadian-based Alternative Dispute Resolution firms to assess interest and capacity in addressing the backlog of complaints under the Air Passenger Protection Regulations. The goal is to identify impartial contractors capable of promptly reviewing and issuing decisions on eligible air travel complaints, with an emphasis on experience handling high volumes of cases within accelerated timeframes. This request for information is part of a broader initiative to resolve outstanding complaints at the Canadian Transportation Agency, ensuring timely and fair outcomes for passengers. The request is issued under solicitation number WS5666108010 with a deadline for responses on June 19, 2026, at 2:00 PM EDT. While there is no current security requirement for this RFI, future procurement stages may include such requirements. The work is expected to be performed across Canada, and interested firms should have a proven track record in managing similar regulatory complaint systems. The primary point of contact for inquiries is Ankoor Patel of Public Services and Procurement Canada, and responses must demonstrate both operational capability and familiarity with the regulatory environment governing air passenger rights.

General Info

Transport Canada seeks Canadian ADR firm to promptly resolve backlog of air passenger complaints.

Agency

Government of Canada → Department of Public Works and Government Services

NAICS

561440 - Collection Agencies

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

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Timeline

PhaseClosed

PostedJun 5

Solicitation

Response DeadlineJun 19

Deadline has passed

Submission Closed

06/19/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Public Works and Government Services

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of Public Works and Government Services

Office AddressN/A

Contacts

Patel Ankoor (SPAC/PSPC) (il-le-lui / he-him-hisPoint of Contact

contact@example.gov

Full Description

Transport Canada requires the services of an impartial Contractor to review and issue decisions as soon as possible on all eligible Air Passenger Protection Regulations (APPR) related complaints. The purpose of this RFI is to solicit feedback from the industry and determine whether there are Alternative Dispute Resolution (ADR) firms incorporated and based in Canada, interested in the work as described in the attached draft Statement of Work. Additionally, it is important to gauge whether these firms have the experience of processing similar volumes of complaints under expedited timeframes. File Number: DOC5668409117 Title: T8157-260003 Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency. DEADLINE FOR OFFERS: JUNE 19 2026, AT 2:00 PM EDT There is no security requirement for this RFI; however, there may be a security requirement at the time of the subsequent procurement process.