This Solicitation opportunity from Government of Canada was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI T8157-260003 - Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency

Closed

WS5666108010Canada

Submission Closed06/19/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561440

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AI Contract Overview

Transport Canada is seeking an impartial contractor to promptly review and issue decisions on complaints related to the Air Passenger Protection Regulations (APPR) to address a backlog of air travel complaints at the Canadian Transportation Agency. This Request for Information (RFI) aims to gather input from Alternative Dispute Resolution (ADR) firms based in Canada, specifically those with experience handling high volumes of similar complaints within expedited timeframes. The contractor must be capable of delivering timely resolutions in accordance with the draft Statement of Work associated with this initiative. The solicitation, identified as T8157-260003, was posted on May 5, 2026, with a deadline for responses set for June 19, 2026, at 2:00 PM EDT. While there is currently no security clearance requirement for this RFI, potential future procurement stages may impose such requirements. The contracting authority overseeing this process is Ankoor Patel from the Department of Public Works and Government Services. This opportunity is part of a federal government effort to efficiently manage and clear the backlog of air travel complaints, ensuring compliance with regulatory timelines and providing support to affected passengers across Canada.

General Info

Transport Canada seeks Canadian ADR firm to promptly resolve backlog of air passenger complaints.

Agency

Government of Canada → Department of Public Works and Government Services

NAICS

561440 - Collection AgenciesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 5

Solicitation

Response DeadlineJun 19

Deadline has passed

Submission Closed

06/19/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Public Works and Government Services

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Department of Public Works and Government Services

Office AddressN/A

Contacts

Patel Ankoor (SPAC/PSPC) (il-le-lui / he-him-hisContracting Authority

contact@example.gov

Full Description

Transport Canada requires the services of an impartial Contractor to review and issue decisions as soon as possible on all eligible Air Passenger Protection Regulations (APPR) related complaints. The purpose of this RFI is to solicit feedback from the industry and determine whether there are Alternative Dispute Resolution (ADR) firms incorporated and based in Canada, interested in the work as described in the attached draft Statement of Work. Additionally, it is important to gauge whether these firms have the experience of processing similar volumes of complaints under expedited timeframes. File Number: DOC5668409117 Title: T8157-260003 Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency. DEADLINE FOR OFFERS: JUNE 19 2026, AT 2:00 PM EDT There is no security requirement for this RFI; however, there may be a security requirement at the time of the subsequent procurement process.