RFP-26-134 - SMS/Text Services For Public Outreach

The City of Banning is seeking qualified vendors to provide SMS/text messaging services for public outreach through RFP-26-134, with proposals due by July 23, 2026. The contract is structured as a Professional Services Agreement with an initial term of three years and two optional one-year extensions, operating under a firm-fixed-price model where vendors assume cost risk unless additional services are formally approved. Evaluation of proposals will be based on a points-based trade-off process prioritizing approach and methodology (30%), qualifications (25%), and relevant experience (20%), with pricing accounting for only 10% of the total score, emphasizing value over lowest cost. Offerors must demonstrate compliance with California Labor Code and Department of Industrial Relations regulations, disclose any conflicts of interest with city officials, certify absence from the California Debarment List, and reveal any government positions held by owners or employees, along with any ex parte communications with City Councilmembers. Key personnel must be identified with proof of proper California licensing, and subcontractors must be disclosed. The vendor is expected to deliver a fully functional, 99.9% reliable text messaging platform integrated with City systems, provide 24/7 technical support, submit detailed monthly invoices for reimbursement of expenses, and maintain compliance with data privacy standards. Performance will be monitored against Exhibit D’s Schedule of Performance, with acceptance contingent on meeting professional standards and City review. While no specific place of performance is mandated, services may be delivered remotely or on-site at the City’s discretion. Vendors must register on the City’s electronic bidding portal, submit proposals electronically via ProcureNow, and provide all required certifications and supporting documentation as outlined in the RFP, without the need for UEI, CAGE codes, or federal socioeconomic certifications. The purchasing manager, Ellen Clifford, serves as the primary point of contact for inquiries, and payments will be issued within 30 days of invoice receipt, with no electronic invoicing systems like WAWF or IPP required.