RFP #COVB-26-101687 - Solid Waste Management CRM and Routing/Logistics Software

The City of Virginia Beach is seeking proposals for a comprehensive Solid Waste Management Customer Relationship Management and Routing/Logistics Software system to modernize its waste collection and customer service operations. The solicitation, issued under RFP number RFP-123908, outlines a requirement for a robust, integrated software solution capable of managing customer interactions, optimizing collection routes, tracking vehicle and crew performance, and providing real-time data analytics to improve operational efficiency. The system must support seamless communication with residents, handle service requests and complaints, enable mobile accessibility for field staff, and integrate with existing city infrastructure where possible. Proposals must demonstrate proven technology, scalability, data security, and compliance with industry best practices in public sector waste management. Responses are due by August 14, 2026, and all submissions must be made through the designated vendor portal. The contract is targeted at vendors capable of delivering a turnkey solution with ongoing support and training, with performance expected to occur within the City of Virginia Beach. Kevin Stocks from the city’s procurement office serves as the point of contact for inquiries, and interested parties are directed to the online portal for detailed specifications and submission guidelines. The system must align with the city’s goals of reducing operational costs, increasing service reliability, and enhancing resident satisfaction through digital innovation in public services.