RFQ 50451 - As-Needed Critical Incident Stress Management and Consulting Services

San Francisco International Airport (SFO) is soliciting qualified proposers for a contract to provide as-needed critical incident stress management (CISM) and related consulting services. The contractor will deliver onsite defusing, debriefing, and post-incident counseling services to employees, contractors, tenants, passengers, and witnesses of traumatic or life-threatening incidents occurring at the Airport. In addition to immediate crisis response, the contractor is tasked with designing and leading specialized mental health training sessions for individuals and groups on an as-needed basis. The engagement is structured as a professional services agreement with a five-year term and options to extend, operating on a non-exclusive, task order basis where specific deliverables, schedules, and costs are defined per task order. The contract emphasizes compliance with applicable legal and regulatory standards, including labor laws, confidentiality (HIPAA, CMIA, 42 CFR Part 2), cybersecurity, and Airport security protocols. The procurement follows a minimum qualifications pass/fail evaluation, with pricing considered during post-qualification negotiations, aligning with a Lowest Price Technically Acceptable award strategy. Proposers are encouraged to participate as Local Business Enterprises (LBE) to qualify for evaluation price bonuses. Contract clauses incorporate a municipal framework rather than standard federal FAR clauses, addressing compliance, data security, ownership of results, prevailing wages, and payment of taxes, though some provisions remain reserved or not activated. The City reserves rights to inspect contractor facilities and enforce labor peace and card check rules during performance. Payment terms require electronic invoicing with invoicing to be compliant with City Controller standards, although specific payment office details are not included. Proposals must be submitted electronically via SFO’s procurement portal by May 11, 2026, in three PDF files covering minimum qualifications documentation, fee proposals, and First Source Hiring compliance. The contract mandates strict adherence to security requirements within the Airport’s secured areas and requires submission of cybersecurity assessments annually. Overall, this solicitation establishes a comprehensive framework for delivering critical mental health support and consulting services essential to maintaining workforce well-being and operational resilience at SFO.