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Rhapsody Application Operations and Maintenance (O&M)

Active
Federal

Contract Overview

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The Rhapsody Application Operations and Maintenance contract entails continuous operational support for the Rhapsody application, including system monitoring, troubleshooting, patch management, and direct user assistance through a dedicated help desk and incident response team. The scope focuses on ensuring uninterrupted functionality, rapid resolution of technical issues, and proactive maintenance to sustain performance and security across the application environment. This subcontract is managed under the Omas Strategic Buying Center - Information Technology, operating within the Department of Health and Human Services, with performance based in Rockville, Maryland, 20850. The work is classified under NAICS code 541513, indicating it falls within computer systems design and related services. The contract was posted on May 13, 2026, and no specific set-aside provisions or organizational type details are provided.

General Info

Operation, support, troubleshooting, patching, and user assistance for Rhapsody application in Rockville, MD.

Agency

Department Of Health And Human Services → Omas Strategic Buying Center - Information TechnologyView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Rockville, MD, 20850, USA

Set-Aside

NONE

Documents

This scope was carved out of 75F40120A00010_75F40124F19006_Notice.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Sole-Source for Rhapsody Application Implementation Enhancements

AI Contract Breakdown

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Omas Strategic Buying Center - Information Technology
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → Omas Strategic Buying Center - Information Technology
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing operation, monitoring, troubleshooting, patching, and user support for the Rhapsody application, including help desk and incident response.

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NAICS: 541611
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Requirements Analysis and Regulatory Workflow ConsultingThe contract entails gathering and analyzing business requirements from FDA CTP reviewers to understand their operational needs, mapping existing regulatory workflows, and translating those into detailed technical specifications for enhancements to the Rhapsody platform. This work requires deep familiarity with FDA regulatory processes and the ability to bridge the gap between clinical and compliance workflows and software development, ensuring that system updates align precisely with regulatory expectations and internal review procedures. The contractor will serve as a critical liaison between domain experts and technical teams, contributing to the continuous improvement of systems used in federal tobacco product review operations. Performance of this subcontract is primarily located in Rockville, Maryland, with a NAICS code of 541611 indicating management, scientific, and technical consulting services. The contract is awarded under the Omas Strategic Buying Center - Information Technology, managed by the Department of Health and Human Services, and is positioned to support ongoing modernization efforts within the FDA’s Center for Tobacco Products. Although no set-aside details or point of contact are provided, the posting date indicates the opportunity was made available in May 2026, suggesting a forward-looking procurement aimed at enhancing institutional capacity with specialized regulatory technology expertise.
Administrative Management and General Management Consulting Services

POSTED

4 months ago

DEADLINE

N/A
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