Salt Lake City Department of Airports Baggage Handling System Maintenance and Repair Services

The Salt Lake City Department of Airports is soliciting proposals for a qualified firm to provide comprehensive predictive and preventive maintenance and repair services for the Baggage Handling System (BHS) at Salt Lake City International Airport. The scope of work encompasses all structures, equipment, and IT infrastructure used for transporting normal and oversized baggage, including control components, servers, networks, and baggage tag scanners. The selected contractor must ensure uninterrupted operations and strict adherence to TSA screening requirements and Original Equipment Manufacturer standards. Performance is measured through rigorous Key Performance Indicators, including a three-minute response time for emergency stops and maintenance calls, and a fifteen-minute limit for implementing fallback methods during downstream equipment failures. The contract requires 24/7 staffing coverage, including a Site Manager present 52 weeks a year, along with an Administrative Assistant and Maintenance Repair Technicians. The contractor is responsible for staffing the Central Control Room, resolving jams, and submitting detailed daily, weekly, and monthly operational reports. Management responsibilities are divided between the City, the contractor, the TSA, and the airlines via a detailed responsibility matrix. Proposals will be evaluated based on a scoring rubric considering technical criteria, financial responsibility, legal standing, and cost. The contractor will be provided with designated office space across various airport locations to facilitate these operations.