Secure Technology Infrastructure and CCaaS Integration

The contract requires the deployment and ongoing management of a FedRAMP-compliant Contact Center as a Service platform that must be fully integrated with U.S. Census Bureau government systems. The solution must enforce strict physical and logical segregation from all non-Census operations to ensure data protection and compliance with federal security standards. This infrastructure must support secure, scalable, and reliable communications while meeting the stringent requirements of a federal environment, with performance centered at Suitland, Maryland, and aligned with NAICS code 518210 for data processing and hosting services. Submission responses are due by May 15, 2026, and the opportunity is structured as a subcontract under the U.S. Department of Commerce, with the U.S. Census Bureau as the executing agency. The platform must be capable of handling sensitive data in a way that adheres to federal mandates for information security, without any shared resources or network pathways to non-governmental systems. All technical implementations must demonstrate adherence to FedRAMP controls, and the selected vendor will be responsible for continuous compliance monitoring, system monitoring, and alignment with evolving federal cybersecurity protocols.