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ServiceNow Legal Service Delivery (LSD) Implementation Specialist

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This small business set-aside subcontract is for a ServiceNow Legal Service Delivery implementation specialist to support prime contractors on projects for National Technology and Engineering Solutions of Sandia, LLC. The selected provider will be responsible for the design, configuration, and implementation of the LSD module, specifically focusing on litigation matter management, invoice management workflows, and Advice and Intake forms. The project emphasizes a configuration-over-customization approach to deliver validated code and fully functional modules. Eligible candidates must be US citizens and hold active ServiceNow certifications. The solicitation was posted on October 26, 2026, with a response deadline of November 3, 2026. This effort falls under NAICS code 541511 and is managed through the Sandia National Laboratories supplier portal.

General Info

Small business subcontract for ServiceNow Legal Service Delivery implementation for Sandia National Laboratories.

Documents

This scope was carved out of 3853.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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ServiceNow Legal Service Delivery - Design, Configure, Implement, Test, Deploy

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Organization & Contact Information

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AgencyNational Technology and Engineering Solutions of Sandia, LLC (Sandia National Laboratories)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs the design, configuration, and implementation of the ServiceNow Legal Service Delivery (LSD) module for prime contractors on Sandia National Laboratories projects. Configures Advice and Intake forms, litigation matter management, and invoice management workflows using a configuration-over-customization approach. Requires active ServiceNow certifications and US citizenship. Delivers validated code and functional LSD modules.

Similar Contracts

Same NAICS industry code

More opportunities from National Technology and Engineering Solutions of Sandia, LLC (Sandia National Laboratories)

Same awarding agency

NAICS: 541512
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ServiceNow Legal Service Delivery - Design, Configure, Implement, Test, Deploy
Solicitation # 3853
National Technology and Engineering Solutions of Sandia, LLC (NTESS) is seeking sources for a small business set-aside contract to provide professional consulting, design, configuration, implementation, testing, deployment, and transition services for the ServiceNow Legal Service Delivery (LSD) system. The project follows an Agile development framework to enhance the initial Minimum Viable Product and implement additional modules, including Advice and Intake for policy reviews and compliance, as well as Ethics and Employee Relations modules. Key deliverables include the development of intake forms, dynamic routing, and a minimum of two weeks of dedicated Hypercare support following production Go-Live. The project is structured around six major milestones, ranging from the initial project kickoff and baseline plan to final production release and closeout. To be eligible, respondents must demonstrate institutional capability in deploying complex legal workflow applications and commit to a configuration-over-customization standard, prioritizing out-of-the-box architecture. All proposed personnel must be United States citizens, and technical staff must hold active, valid ServiceNow certifications. The contractor is required to provide a dedicated Delivery Manager as the primary operational point of contact and must be capable of submitting all security screening and badging documentation within ten calendar days of project kickoff. Additionally, the provider must maintain a robust labor-hour accounting system for tracking and billing by specific task and labor category, subject to audit. Performance is measured against a strict set of acceptance standards, including peer code reviews, static analysis testing, and formal sign-off on User Acceptance Testing scripts.
Computer Systems Design Services

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