ServiceNow Legal Service Delivery - Design, Configure, Implement, Test, Deploy
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
National Technology and Engineering Solutions of Sandia, LLC (NTESS) is seeking sources for a small business set-aside contract to provide professional consulting, design, configuration, implementation, testing, deployment, and transition services for the ServiceNow Legal Service Delivery (LSD) system. The project follows an Agile development framework to enhance the initial Minimum Viable Product and implement additional modules, including Advice and Intake for policy reviews and compliance, as well as Ethics and Employee Relations modules. Key deliverables include the development of intake forms, dynamic routing, and a minimum of two weeks of dedicated Hypercare support following production Go-Live. The project is structured around six major milestones, ranging from the initial project kickoff and baseline plan to final production release and closeout. To be eligible, respondents must demonstrate institutional capability in deploying complex legal workflow applications and commit to a configuration-over-customization standard, prioritizing out-of-the-box architecture. All proposed personnel must be United States citizens, and technical staff must hold active, valid ServiceNow certifications. The contractor is required to provide a dedicated Delivery Manager as the primary operational point of contact and must be capable of submitting all security screening and badging documentation within ten calendar days of project kickoff. Additionally, the provider must maintain a robust labor-hour accounting system for tracking and billing by specific task and labor category, subject to audit. Performance is measured against a strict set of acceptance standards, including peer code reviews, static analysis testing, and formal sign-off on User Acceptance Testing scripts.
General Info
Place of Performance
Not specifiedSet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
If a Request for Quotation (RFQ) results from this posting and the supplier meets the specified requirements, the supplier may be provided an RFQ at a later date.
Demonstrated Corporate Technical Capability & Capacity
The respondent must demonstrate the institutional capability, organizational maturity, and resource capacity to perform the full Statement of Work that is attached to this posting.
U.S. Citizenship of Performance Team
100% of personnel proposed to perform work on this project (including all subcontractors and independent contractors) must be United States citizens by birth or naturalization. Non-U.S. citizens and dual nationals without appropriate authorization cannot perform under the potential subcontract.
Key Personnel: Dedicated Delivery Manager
The respondent must propose a named, dedicated Delivery Manager who will serve as the single operational point of contact for day-to-day agile sprint management, issue escalation, and coordination with NTESS.
ServiceNow Technical Certifications
All technical personnel proposed to perform ServiceNow configuration, administration, or development must hold active, valid ServiceNow certifications relevant to their proposed roles.
Demonstrated Legal Service Delivery (LSD) Experience
The respondent must have past institutional experience successfully deploying or enhancing ServiceNow Legal Service Delivery (LSD) or equivalent complex legal workflow applications (e.g. Matter Management, Legal Counsel Center, Ethics, or Legal Intake).
Commitment to "Configuration-Over-Customization" Standard
The respondent must adhere to native ServiceNow Out-of-the-Box (OOB) architecture principles, prioritizing core platform configuration over custom scripts, custom tables, or non-standard logic unless explicitly approve by NTESS.
Security Screening and Badging Mobilization Timeline
The respondent must be able to submit all required screening, personnel vetting, and badging documentation for all assigned personnel within ten (10) calendar days of project kickoff.
Labor-Hour Accounting & Surveillance Concurrence
The respondent must have an established timekeeping and invoicing system capable of tracking and billing direct labor hours by specific task and approved Labor Category (LCAT), subject to NTESS surveillance and post-contract audit.
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