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ServiceNow Deployment & Hypercare Specialist

Active

Response Deadline11/03/2026, 11:24:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This small business set-aside subcontract for National Technology and Engineering Solutions of Sandia, LLC involves the final production migration of the LSD system and subsequent stabilization for prime contractors. The selected specialist will be responsible for executing deployment runbooks, conducting knowledge transfer sessions with subject matter experts, and providing two weeks of Hypercare support to ensure a seamless transition. Key deliverables include the finalized deployment runbooks, job aids, and a comprehensive future-state Roadmap. The opportunity is categorized under NAICS code 541512 and requires that all personnel hold US citizenship. Interested parties must submit their responses by November 3, 2026. This engagement focuses on technical deployment and post-go-live stability to support the operational goals of Sandia National Laboratories.

General Info

Small business subcontract for LSD system migration, stabilization, and support for Sandia Laboratories.

Agency

National Technology and Engineering Solutions of Sandia, LLC (Sandia National Laboratories)

NAICS

541512 - Computer Systems Design Services

Place of Performance

Not specified

Set-Aside

SBA

Documents

This scope was carved out of 3853.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ServiceNow Legal Service Delivery - Design, Configure, Implement, Test, Deploy

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 3

Submission deadline

Response Deadline

11/03/2026, 11:24:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyNational Technology and Engineering Solutions of Sandia, LLC (Sandia National Laboratories)

ContactsNo contacts available

OfficeN/A

Organization / AgencyNational Technology and Engineering Solutions of Sandia, LLC (Sandia National Laboratories)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs final migration of the LSD system to production and provides post-go-live stabilization for prime contractors on Sandia National Laboratories projects. Executes deployment runbooks, conducts SME knowledge transfer sessions, and provides two weeks of Hypercare support. Requires US citizenship. Delivers deployment runbooks, job aids, and a future-state Roadmap.

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