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ServiceNow Licenses

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The CISA OCIO requires ServiceNow licensed software products to provide essential support tools, self-service capabilities, and human-led services for mission-focused applications. This FedRAMP authorized Platform as a Service serves as a core enterprise platform for secure IT services, workflows, and business processes, including case management, cybersecurity automation, asset management, and IT service desk operations. The requirement includes enterprise licensing for IT Service Management and App Engine workflow capabilities for all DHS employees via the Government Community Cloud. To support AI-driven modernization, the platform incorporates native generative and agentic AI through AI Starter Packs. Integration with external systems such as SharePoint, Salesforce, and Jira is facilitated by the Workflow Data Fabric. This requirement is a HUBZone set-aside forecast to be procured through the Enterprise License Carahsoft BPA as a single award, with performance based in Arlington, Virginia.

General Info

CISA OCIO requires ServiceNow software for secure IT services and AI-driven modernization.

Agency

Department of Homeland Security → DHS Hq/cisa

NAICS

541519 - Other Computer Related Services

Place of Performance

Arlington, VA, USA

Set-Aside

HZC

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → DHS Hq/cisa
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → DHS Hq/cisa
Office AddressN/A
Contacts
Robin Simmons
contact@example.gov
+1 (555) 000-0000
William Dunlap
contact@example.gov
+1 (555) 000-0000
Melody HinkleSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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****This requirement will be procured with Enterprise License (Carahsoft) BPA (single award) and does not require an APFS record. Republished for vendor awareness only.*****
CISA OCIO has a requirement for ServiceNow licensed software products that provide the support tools, self service capabilities, and human led services essential to enabling CISA’s mission focused applications. ServiceNow functions as a core enterprise platform for delivering secure, resilient, and efficient IT services, workflows, and business processes across CISA. This includes mission critical case management, cybersecurity and physical security workflow automation, asset and configuration management, IT service desk operations, facility and access control workflows, and other established CISA operational and mission enablement applications.
ServiceNow, FedRAMP authorized, Platform as a Service and includes enterprise licensing for widely deployed ServiceNow IT Service Management (ITSM) and App Engine workflow capabilities. This gives all components (on Government Community Cloud (GCC) access to both solutions for all DHS employees, minimizing growth constraints and shared services limitations. Supporting the Government’s focus on AI-driven government modernization, each component has access to ServiceNow’s native generative (Now Assist) and agentic AI via the AI Starter Packs for ITSM and App Engine. Workflow Data Fabric (WDF), which replaces Automation Engine/Integration Hub, enables seamless integration with external systems. Pre-built connectors are available for SharePoint, Salesforce, Jira, Databricks, SCCM, Teams and many more.

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