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ServiceNow Software Operations Support July 2026

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department of Homeland Security → Federal Emergency Management AgencyView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJan 1

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Federal Emergency Management Agency

Contacts3 people available

OfficeN/A

Organization / Agency

Department of Homeland Security → Federal Emergency Management Agency

View Agency Profile

Office AddressN/A

Contacts

Eugene Lee

contact@example.gov

+1 (555) 000-0000

Sharon Weis

contact@example.gov

+1 (555) 000-0000

Amy ConnollySmall Business Specialist/APFS Coordinator

contact@example.gov

+1 (555) 000-0000

Full Description

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The purpose of this Call Order is provide Federal Emergency Management Agency (FEMA) ServiceNow operations support services for the ServiceNow platform, ensuring its optimal performance, stability, and continued alignment with business objectives.
The Contractor shall configure and support the following modules to ensure maximum efficiency as noted below:
Configuration Management Database (CMDB) Ensure operational maturity by ensuring workflows are in place to reduce duplicate configurations items (CIs), reducing stale CIs, mitigating orphaned relationships, and enforcing data governance policies.
Software Asset Management (SAM) Develop, implement, and manage a comprehensive software asset management strategy to effectively monitor software usage, ensuring compliance with software entitlements, optimizing software spend and collaborating with stakeholders to ensure SAM data is accurately reflected and maintained.
Hardware Asset Management (HAM) Develop, implement, and manage a comprehensive hardware asset management strategy that increases enterprise adoption and work with stakeholders to ensure HAM data is accurately reflected and maintained.
This Call Order will be awarded on the Digital Worfkflow Blanket Purchase Agreement.

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