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ServiceNow Software Operations Support July 2026

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This Call Order provides the Federal Emergency Management Agency with ServiceNow operations support services to maintain the platform's stability, performance, and alignment with business goals. Awarded under the Digital Workflow Blanket Purchase Agreement, the contract focuses on the configuration and support of three primary modules: the Configuration Management Database, Software Asset Management, and Hardware Asset Management. Key objectives include improving CMDB operational maturity by reducing duplicate and stale configuration items while enforcing data governance. The contractor is also responsible for developing and managing comprehensive strategies for software and hardware asset management to ensure compliance, optimize spending, and increase enterprise adoption. The work is performed in Washington, District of Columbia, and is designated as a small business set-aside.

General Info

FEMA contract for ServiceNow operations support focusing on CMDB, software, and hardware asset management.

Agency

Department of Homeland Security → Federal Emergency Management Agency

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Federal Emergency Management Agency
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → Federal Emergency Management Agency
Office AddressN/A
Contacts
Eugene Lee
contact@example.gov
+1 (555) 000-0000
Sharon Weis
contact@example.gov
+1 (555) 000-0000
Amy ConnollySmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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The purpose of this Call Order is provide Federal Emergency Management Agency (FEMA) ServiceNow operations support services for the ServiceNow platform, ensuring its optimal performance, stability, and continued alignment with business objectives.
The Contractor shall configure and support the following modules to ensure maximum efficiency as noted below:
Configuration Management Database (CMDB) Ensure operational maturity by ensuring workflows are in place to reduce duplicate configurations items (CIs), reducing stale CIs, mitigating orphaned relationships, and enforcing data governance policies.
Software Asset Management (SAM) Develop, implement, and manage a comprehensive software asset management strategy to effectively monitor software usage, ensuring compliance with software entitlements, optimizing software spend and collaborating with stakeholders to ensure SAM data is accurately reflected and maintained.
Hardware Asset Management (HAM) Develop, implement, and manage a comprehensive hardware asset management strategy that increases enterprise adoption and work with stakeholders to ensure HAM data is accurately reflected and maintained.
This Call Order will be awarded on the Digital Worfkflow Blanket Purchase Agreement.

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