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Silver Peak Technical Support Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Silver Peak Technical Support Services involves providing specialized technical support and maintenance for the County of San Mateo Technology Services Department. The selected provider will support prime contractors by managing the Silver Peak environment, ensuring all maintenance tasks and technical resolutions adhere to Next Business Day response standards. Key deliverables include the provision of system maintenance updates and detailed support logs. To qualify for this engagement, personnel must hold Silver Peak Certified Engineer or Technician status and successfully pass required background checks. The project falls under NAICS code 541513 and is managed through the California state agency system. Interested parties must submit their responses by October 27, 2026.

General Info

Silver Peak technical support for San Mateo County; certified staff required by October 2026.

Documents

This scope was carved out of 2027-IFB-00149.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Silver Peak License Renewal FY26-29

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Organization & Contact Information

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AgencyCalifornia → Technology Services
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical support and maintenance services for prime contractors on County of San Mateo Technology Services Department projects. Executes maintenance support tasks and provides technical support for the Silver Peak environment, adhering to Next Business Day response standards. Requires Silver Peak Certified Engineer/Technician status and background checks. Delivers technical support resolutions, system maintenance updates, and support logs.

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The County of San Mateo Technology Services Department is soliciting bids under Invitation For Bid 2027-IFB-00149 for the renewal of Silver Peak License and Maintenance. The contract covers a three-year term from November 15, 2026, to November 14, 2029, with payments structured as three annual installments. The selected vendor must provide the latest versions of Silver Peak Licenses along with comprehensive technical and maintenance support and timely updates throughout the performance period. Award will be granted to the lowest responsive and responsible bidder based on the total bid price. To qualify, bidders must be HPE Authorized Channel Partners with the required certification levels and maintain an active registration status in the System for Award Management (SAM). All sourced items must be new and in original packaging from the manufacturer or authorized channels. Shipping is required to be FOB destination, and the County maintains the right to withhold payment if the quality or quantity of goods is deemed unacceptable. Proposals must be submitted electronically via the OpenGov portal by 1:00 pm on October 27, 2026. Required documentation includes a SAM report snapshot and all applicable HPE certifications. The contract includes standard terms regarding non-discrimination, prevailing wage rates under the California Labor Code, and strict confidentiality and insurance requirements that must be maintained for the duration of the agreement.
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