SMS Messaging Athletics Ticketing and Marketing RFP

The contract pertains to a Request for Proposal issued by the University of Notre Dame for a comprehensive SMS messaging solution tailored to athletics ticketing, marketing campaigns, and fan engagement. The scope emphasizes seamless integration with existing ticketing platforms, strict adherence to privacy and communication regulations, and robust technical features such as call, chat, and voicemail capabilities, CRM and Salesforce integration, role-based access, multi-factor authentication, and detailed reporting. The procurement process is scheduled with proposals due by November 21, 2025, and the solicitation was posted on November 7, 2025. The estimated contract value ranges from $50,000 to $250,000, with no set-aside restrictions or specific contract type explicitly identified. The process mandates electronic submission through the University’s sourcing portal, with detailed instructions on required documentation, including a cover sheet, response files, and fee summaries, all to be submitted in specified formats. Communication with the evaluation team is restricted until award announcements, and all questions must be directed to the designated procurement contact. From a regulatory and contractual perspective, the contract incorporates extensive compliance clauses related to data privacy and security, mandating adherence to federal standards such as GDPR, FERPA, NIST SP 800-122, and NIST SP 800-171. Suppliers must provide external validation of compliance, sign Business Associate Agreements if applicable, and implement rigorous security incident reporting protocols. The agreement emphasizes secure data handling, including deletion and restoration, API security, and integration with university authentication systems like Okta. It also specifies support requirements, including 24/7/365 availability, SLAs for response times, and uptime guarantees for hosted solutions. Notably, no explicit FAR clauses, standard government contract language, or specific provisions regarding packaging, marking, or physical delivery are included, consistent with the digital service nature of the contract. The evaluation criteria are inferred to focus heavily on technical compliance, security, and support capabilities, although no explicit weighting or scoring methodology is provided. Overall, the contract is structured around strict compliance, security, and operational excellence, with a clear emphasis on data privacy, system integration, and service quality, all governed by the detailed requirements outlined in the RFP and supporting attachments.