This Sources Sought opportunity from Department Of Health And Human Services was posted on July 24, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Sources Sought - Annual Software Maintenance and Licensing for D3-MMP Patient Identification System
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The Albuquerque Area Indian Health Service is seeking qualified Small Business Indian Firms to provide annual software maintenance, licensing, and technical support for the D3-MMP patient identification system used across the Santa Fe Indian Health Center and three satellite clinics in New Mexico. The system supports GX430t thermal transfer printers and other label and wristband printers that produce patient chart labels, specimen vial labels, and wristbands critical for clinical operations. The contractor must deliver remote diagnostics via VPN, apply operating system security patches, provide annual software updates and licensing, facilitate hardware repair and replacement through RMA processes, offer customer support for product orders, and conduct both initial and annual refresher training for clinic staff. The requirement is structured with a one-year base period and four one-year option periods, with services expected during standard business hours Monday through Friday. Performance will occur at multiple locations including Santa Fe, Cochiti Pueblo, San Felipe Pueblo, and Espanola, with the Contracting Officer’s Representative based at the primary Santa Fe center overseeing delivery. This acquisition is conducted under the Buy Indian Act, which mandates that only Indian Economic Enterprises—Native American-owned and operated small businesses—may respond. All respondents must certify their status as such using the required representation form, provide a valid Unique Entity Identifier from SAM.gov, and demonstrate their size status under NAICS code 513210 for Software Publishers. Additional socioeconomic certifications like HUBZone, SDVOSB, WOSB, or SDB may be included but are not required for eligibility. Responses must include a detailed capabilities statement, website, and e-catalog relevant to software publishing services. No pricing or contractual obligations are sought at this stage; this is strictly a market research notice to identify eligible vendors for future procurement planning. The solicitation number is 75H70726Q00081-SS, and responses must be submitted via email to hevyn.crawford@ihs.gov by July 31, 2026, at 12:00 p.m. MDT. Failure to provide all required certifications and documentation will result in a non-responsive designation. Any award resulting from this market research will be subject to strict ongoing compliance with the Buy Indian Act, including continuous IEE eligibility verification throughout contract performance and potential penalties for false representations under federal law.
General Info
Agency
NAICS
Place of Performance
65900, NM, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
PURPOSE:
The Albuquerque Area Indian Health Service (AAIHS), Santa Fe Indian Health Center (SFIHC), and Satellite Clinics have a requirement for annual software maintenance, licensing, and technical support for D3-MMP patient identification system used with thermal label and wristband printers.
Description of Services:
The Albuquerque Area Indian Health Service (AAIHS) requires a contractor to provide annual software maintenance, licensing, technical support, and training for the existing D3-MMP patient identification system utilized at the Santa Fe Indian Health Center, San Felipe Health Clinic, Santa Clara Health Clinic, and Cochiti Health Clinic.
The requirement consists of a one-year base period and four one-year option periods. Services shall support the existing D3-MMP system used with GX430t thermal transfer printers, thermal wristband printers, and label printers located throughout the clinics. The printers are used to produce patient chart labels, specimen vial labels, and patient wristbands.
The contractor shall provide:
- Remote diagnostics and troubleshooting support via VPN access;
- Operating system security patches;
- Software updates and annual licensing;
- Hardware repair/replacement (RMAs) as required;
- Customer support for product ordering and coordination; and
- Initial operator training for new technology installations and annual refresher training, as needed.
WORK SCHEDULE:
General Business Days: Monday-Friday
Business hours: 8:00 a.m. – 4:30 p.m.
*Base + 4 Option Periods
PLACE OF PERFORMANCE: (CLINICS ARE UNDER THE SANTA FE INDIAN HEALTH CENTER)
Santa Fe Indian Health Center (Primary Health Center)
Attn: Administration
1700 Cerrillos Road
Santa Fe, NM 87505
Cochiti Health Clinic (Satellite Clinic)
255 Cochiti Street
Cochiti Pueblo, NM 87072
San Felipe Health Clinic (Satellite Clinic)
04 Cedar Street
San Felipe Pueblo, NM 87001
Santa Clara Health Clinic (Satellite Clinic)
400 State Rd. 30
Espanola, NM 87532
CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND ALTERNATE:
Celeste Denipah, Celeste.Denipah@ihs.gov, (505) 946-9329
STATEMENT OF OBJECTIVES:
- Locate eligible and qualified Small Business Indian Firms to support IHS procurement needs under NAICS code: 513210 - Software Publishers.
- Utilize the information received with future acquisition planning efforts and potential Buy Indian set aside.
HOW TO RESPOND:
This is a sources sought notice under the authority of the Buy Indian Act. The Indian Health Service (IHS) is attempting to locate qualified and eligible Small Business Indian Firms, “Native American Indian Owned and Operated businesses,” that can provide services/supplies to the Indian Health Service. This is a request for information only, this is not a solicitation. Responses to this notice are not considered offers and cannot be accepted by the Government to form a binding contract. Any information submitted by respondents to this notice is strictly voluntary with no obligation or incurred cost by the government.
Provide with response –
- Certification as a Small Business Indian Firm. The government is ONLY interested in Small Business Indian Firms. (See attached Representative Form).
- Provide Unique Entity Identifier (UEI) created in SAM.gov registration, in accordance with FAR 4.1102(a).
- Prospective vendors business size for NAICS code listed, including Indian Small Business Economic Enterprise (ISBEE); HUBZone; Service Disabled Veteran Owned, Veteran Owned (SDVOSB); Small Disadvantage Business (SDB); Women-Owned, Small Disadvantaged (WOSB).
- Provide detailed capabilities statement, website, and e-catalog as it pertains to 513210 - Software Publishers.
- GSA/FSS contract holders – provide GSA/FSS/VA or other GWAC contract number, only if applicable.
Please submit all requested information to Hevyn Crawford via email: hevyn.crawford@ihs.gov by 07/31/2026, at 12:00 pm MDT.
Automated responses or other responses that do not provide the requested information specified in this Sources Sought Notice will be noted as non-responsive and not considered in this Market Research.
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