Special Education and General Education Complaint Investigation Support Services

The Texas Education Agency (TEA) is soliciting qualified providers to deliver integrated services supporting the investigation and operational improvement of complaint processes under both special and general education laws. The contract encompasses two primary tracks: first, assistance with federally mandated special education complaint investigations under the Individuals with Disabilities Education Act (IDEA), including timely response and documentation to meet federal timelines; and second, comprehensive operational assessment, design, and documentation support to standardize, improve, and institutionalize TEA’s internal complaint-processing systems. Additionally, the scope includes general education law complaint investigations and misconduct inquiries involving local education agencies, educators, and school personnel under the Texas Education Code. The contractor must deliver accurate, complete, and audit-ready products such as current-state and future-state workflow diagrams, implementation-ready operating procedures, internal templates and job aids, process rationale summaries, and monthly performance tracking reports, all aligned with TEA’s branding and formatting standards. Performance is expected to conform to defined standards in Exhibit F, with service credits applicable for failures to meet agreed-upon benchmarks, and all deliverables require written approval from TEA prior to payment. The contract term spans five state fiscal years, with an anticipated start date of January 2027, and performance is required across Texas. The award decision will be based on a best value evaluation emphasizing management capacity, technical approach to investigations, operational design expertise, and the clarity and reasonableness of the proposed Task, Activity, Deliverable, and Budget Plan (TADBP). Proposals must be submitted exclusively through the Euna Procurement (Bonfire) portal by July 24, 2026, at 2:00 p.m. Central Time, adhering to strict formatting and submission requirements including mandatory attachments such as a Historically Underutilized Business subcontracting plan, conflict of interest analysis, and detailed technical approaches for both project tracks. Contractors must comply with Texas-specific legal and administrative mandates, including the Texas Government Code for dispute resolution, records retention for seven years, data preservation under Section 552.372, and the Texas Product Preference law. Personnel must pass background checks prior to school visits, carry specified insurance coverage with minimum limits and A.M. Best ratings, and adhere to conduct requirements including the acknowledgment of only two biological sexes and the prohibition of promoting preferred pronouns in official communications. Financial responsibility is scrutinized, with TEA reserving the right to reject bids based on financial instability, and successful offerors must provide valid state or federal identification numbers and certify compliance with