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STRATEGIC CUSTOMER COMMUNICATIONS CAMPAIGN SUPPORT

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36022State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Philadelphia Gas Works is soliciting proposals for an end-to-end partner to provide strategic customer communications campaign support, including design, copywriting, production, and printing fulfillment. The scope of work covers both large-scale campaigns, such as mass mailings and product launches, and smaller targeted communications like account notices and city-wide promotions. The selected provider must deliver print-ready design files, final copy, and physical print production and mailing fulfillment while adhering to PGW brand guidelines. The contract is structured for an initial two-year term, with the possibility of three additional one-year extensions at the discretion of PGW. Proposals must be submitted via pgw.procureware.com by November 20, 2026, at 2:00 p.m. Eastern Time. A mandatory telephone conference is scheduled for November 12, 2026, at 10:30 a.m. Award decisions will be made at the sole discretion of PGW based on factors such as the proposer's experience, skill, reputation, and the overall quality and cost-effectiveness of the proposed solution. Requirements for submission include a detailed, scalable pricing model and specific documentation regarding business authorization in Pennsylvania, bankruptcy history, and diversity certifications. Selected vendors must comply with strict insurance requirements, including general liability and employee dishonesty coverage of at least 1,000,000 dollars, and must utilize electronic invoicing and ACH payments.

General Info

PGW seeks a partner for strategic customer communications, design, production, and mailing fulfillment.

Agency

Pennsylvania → Philadelphia Gas Works

NAICS

541860 - Direct Mail Advertising

Place of Performance

PA, USA

Set-Aside

NONE

Documents

1

RFP 36022 Strategic Customer Communications Campaign Support

PDF, High priority: read this firstrfp
High

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyPennsylvania → Philadelphia Gas Works
Contacts1 person available
OfficePA, USA
Organization / AgencyPennsylvania → Philadelphia Gas Works
Office AddressPA, USA
Contacts
Contact
contact@example.gov

Full Description

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Return to Bid List Procurement Opportunity NUMBER 36022 TITLE STRATEGIC CUSTOMER COMMUNICATIONS CAMPAIGN SUPPORT PROCESS One Step Unsealing BASE CURRENCY USD STATUS Open for Bidding CLOSES IN 28 days: 12 hours: 52 minutes: 51 seconds DESCRIPTION BID DOCUMENTS CALENDAR
You must log in to register for Bid Events and to view Bid Question and Response information.
NUMBER 36022 TITLE STRATEGIC CUSTOMER COMMUNICATIONS CAMPAIGN SUPPORT AVAILABLE DATE 10/22/2026 2:00 PM CLARIFICATION DEADLINE 11/2/2026 2:00 PM DUE DATE 11/20/2026 2:00 PM CONTACT INFORMATION LI.DENG@PGWORKS.COM BID TYPE RFP BILL TO Appoinvoices@pgworks.com, 800 W. Montgomery Ave - Attn: Accounting, Philadelphia , Philadelphia PA 19122 US SHIP TO North Operations Center, 5000 Summerdale Avenue, Philadelphia, PA 19124 US DESCRIPTION
Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before November 20, 2026, 2:00 p.m. Eastern Time, via pgw.procureware.com, for end-to-end customer communications support (design, copywriting, production and printing fulfillment).
This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.
Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com.  Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.
 
1.1      Schedule of Events
 
The projected schedule of events for this Request for Proposals is as follows:
Issue Date of the RFP.................................................................. October 22, 2026
 
Questions and requests for clarification or information must be received, via pgw.procureware.com, by 2 p.m............... November 2, 2026
 
 
Mandatory Telephone Conference, 10:30 a.m. ........................... November 12, 2026
 
Procureware registration deadline................................................ Not later than 3 business
                                                                                                        days before Proposal            Submission Due Date
 
Proposal Submission Due Date - Proposal must be received, via pgw.procureware.com
as required by Section 3.1.2,
by 2:00 p.m................................................................................... November 20, 2026
 
 
Contract Start Date....................................................................... As soon as possible after 
                                                                                                        proposer selection and 
                                                                                                        contract negotiation
 
The Mandatory Telephone Conference is scheduled for on November 12, 2026, to answer questions and requests for clarification.  Proposers should dial as follows: 
Dial in by phone: 267-857-3813, conference ID: 402 208 302#
These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.
ANY QUESTIONS REGARDING THIS OPPORTUNITY MUST BE SUBMITTED NO LATER THAN 11/2/2026 2:00 PM BID EVENTS (1 record) TITLE ATTENDANCE REQUIRED TO BID DESCRIPTION LOCATION REGISTRATION CUTOFF DATE EVENT START DATE EVENT END DATE CANCELLED ATTACHED FILE FILE DESCRIPTION Mandatory Telephone Conference Yes The Mandatory Telephone Conference is scheduled for 10:30 a.m. on November 12, 2026, to answer questions and requests for clarification. Proposers should dial as follows: Dial in by phone: 267-857-3813, conference ID: 402 208 302# 11/12/2026 10:30 AM 11/12/2026 11:30 AM No

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