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Supervisor Call Monitoring & Recording Integration

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves the development and implementation of a secure system for call monitoring, recording, and playback specifically designed for supervisors in a corrections facility. The solution aims to enhance supervisory oversight by enabling real-time and recorded access to inmate communications while ensuring compliance with reporting requirements. The project emphasizes security measures to protect sensitive information and maintain adherence to relevant regulations. The contract is a subcontract issued by the Department of Justice through Inc Federal Prison Industries, with the place of performance located in Lexington. The scope falls under NAICS code 517919, which relates to telecommunications services. The system to be integrated will support supervisory functions in correctional institutions by providing robust monitoring tools to facilitate operational control and compliance monitoring.

General Info

Developing a secure call monitoring system for correctional supervisors ensuring compliance and oversight.

Agency

Department Of Justice → Inc Federal Prison IndustriesView Agency

NAICS

517919 - All Other TelecommunicationsView NAICS

Place of Performance

Lexington, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of 15ULEX26P00000031.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Lexington Call Center System

AI Contract Breakdown

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Justice → Inc Federal Prison Industries
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Justice → Inc Federal Prison Industries
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Implement secure call monitoring, recording, and playback capabilities for supervisors in a corrections facility with compliance reporting.

Similar Contracts

Same NAICS industry code

NAICS: 517919
SLED
Unified Communications and Contact Center Solutions
Solicitation # 092926
Sourcewell, a State of Minnesota local government unit and service cooperative, is soliciting proposals under RFP 092926 for Unified Communications and Contact Center Solutions. The goal is to establish master agreements that provide turn-key procurement solutions for Participating Entities, which include governmental, nonprofit, tribal, and educational agencies across the United States and Canada. The scope of work encompasses VoIP technology, UCaaS, CCaaS, video and audio collaboration, mass notification, and AI-enabled capabilities, including all necessary hardware, software, and implementation services for cloud, premises-based, or hybrid environments. Proposals must be submitted exclusively through the Sourcewell Procurement Portal by September 29, 2026, at 3:30 p.m. Central Time. The resulting master agreements will have an initial term of four years, with the possibility of up to three one-year extensions. Awards will be granted to the highest-scoring responsive and responsible proposers based on criteria including financial viability, marketing plans, pricing, and the depth of offered solutions. Proposers must provide detailed pricing using models such as line-item, percentage discount, subscription, or transaction-based pricing. Awarded suppliers are expected to pay an administrative fee, typically between one and two percent of total quarterly sales, to Sourcewell. The solicitation emphasizes the inclusion of Small, Minority-owned, Women’s, and Veteran-owned Business Enterprises and requires a protest bond of 20,000 dollars. Annual transaction volume for these agreements is estimated at 40 million dollars.
Sourcewell

POSTED

about 1 month ago

DEADLINE

in 17 days
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