System Maintenance and Operational Sustainment

The contract titled System Maintenance and Operational Sustainment encompasses proactive monitoring, performance tuning, patching, and ensuring operational continuity for the TeleSitter platform, a critical system supporting veteran care services. The work is structured to maintain high availability, reliability, and security of the platform through continuous operational support, with an emphasis on identifying and resolving performance bottlenecks, applying timely updates, and preventing disruptions to service delivery. The contractor is expected to provide ongoing technical expertise to sustain the platform’s functionality within evolving operational environments. This subcontract is issued under the Department of Veterans Affairs through the Network Contract Office 23, classified under NAICS code 541519 for other computer related services. Although specific performance locations and point of contact details are not provided, the work is inherently tied to supporting federal healthcare operations, requiring strict adherence to compliance, data integrity, and service level expectations. The contract was posted on July 8, 2026, and is part of the broader effort to modernize and stabilize digital health infrastructure for veterans, ensuring uninterrupted access to telehealth services that rely on the TeleSitter platform.