TAIS Help Desk Operations and Tier 2/3 Support

The contract requires the provision of 24/7 Tier 2 and Tier 3 technical support for TAIS users across all deployed units, with a focus on incident management and escalation procedures to ensure continuous operational readiness. Support must be available around the clock to address complex technical issues that cannot be resolved at lower tiers, maintaining system integrity and user productivity in mission-critical environments. The performance location is designated as Taunton, Massachusetts, with the work being conducted under a subcontract for the Department of Defense through the W6QK Acc-Apg office. The contract falls under NAICS code 541519, classifying it as other computer-related services, and was posted on May 21, 2026. There is no set-aside designation specified, meaning the opportunity is open to all eligible contractors regardless of business size or type. The point of contact information is not provided, and the contract is accessible through the SAM.gov platform. All support activities must align with Department of Defense standards and protocols, ensuring secure, reliable, and timely resolution of technical incidents affecting TAIS deployment and functionality.