TANGOE Telecom Expense Management System Multi Year Sole Source

The contract involves a multi-year, sole source award to Tangoe US Inc. for the maintenance, application hosting, and related services of the Illinois Department of Innovation and Technology’s Telecom Expense Management System (EMS). This proprietary system is critical for managing telecommunications billing, provisioning, and inventory across multiple state agencies, supporting approximately 298 users. The contract, which spans from October 2, 2025, to October 1, 2030, is justified as sole source due to the proprietary nature of the software, ownership of source code by Tangoe, and the high costs and operational risks associated with transitioning to alternative systems. The agreement is expected to save the state approximately $607,000 over five years compared to the current contract, with an estimated value not exceeding $1.89 million. The scope includes ongoing system maintenance, hosting, support for over 303,000 inventory records, and the generation of detailed billing and audit reports, all managed through a secure, 24/7 operational environment. The procurement process is governed by Illinois state law, specifically the Illinois Procurement Code, which mandates public notice, justification, and approval by the Chief Procurement Officer. No federal or state standard clauses or terms are explicitly incorporated into the contract, as the documents primarily consist of a sole source justification form and related narratives. The contract emphasizes the proprietary and licensed nature of the EMS, with no competitive solicitation or evaluation criteria involved. Administrative details include the designated contact Lori A. Andrews, CPPB, and the contract’s pricing structure is based on fixed annual service fees for hosting, testing environments, BPO services, and disaster recovery, totaling nearly $1.9 million over five years. No specific provisions for packaging, shipping, or proposal submission conditions are included, reflecting its sole source status and the absence of a competitive bidding process.