This Solicitation opportunity from Government of Canada was posted on August 19, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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TBIPS – PROVISION OF DIGITAL TRANSFORMATION USER EXPERIENCE (UX) FOR THE DEPARTMENT OF FISHERIES AND OCEANS CANADA (DFO)

Closed

30005577BInternational

Submission Closed08/19/2025, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541430

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AI Contract Overview

The Department of Fisheries and Oceans Canada is seeking professional User Experience (UX) services to support the Chief Digital Officer Sector in its digital transformation toward user-centered products and services. The primary objective is to enhance client satisfaction and ensure that all programs and services are accessible, including for persons living with disabilities. These external services will augment internal teams across several key domains, including IT Operations, Data and Information Management, Digital Innovation, Strategic Planning, and Fisheries and Aquatic Ecosystems. The scope of work encompasses a wide range of UX activities, including user research, interface design, business analysis, and service design. Specifically, the selected provider will be responsible for creating user flows and wireframes, conducting investigative research through surveys and interviews, mapping customer journeys, and implementing quality assurance processes to eliminate product defects. Bidders are required to submit bids for all resource categories to provide comprehensive support in designing seamless, efficient, and high-quality digital interactions for the department and the Coast Guard.

General Info

DFO Canada seeks professional UX services to enhance digital accessibility and user satisfaction.

Agency

Government of Canada → Department of Fisheries and Oceans

NAICS

541430 - Graphic Design Services

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedAug 19

Solicitation

Response DeadlineAug 19

Deadline has passed

Submission Closed

08/19/2025, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Fisheries and Oceans

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of Fisheries and Oceans

Office AddressN/A

Contacts

Charles NwachukwuPoint of Contact

Full Description

DIGITAL TRANSFORMATION USER EXPERIENCE (UX) DFO requires User Experience (UX) Professional Services on an as-and-when requested basis to support the Chief Digital Officer Sector (CDOS) digital transformation to user-centered products and services with a goal to increase client satisfaction with the accessibility of DFO’s programs and services. As a sector, CDOS includes several service and program lines, each of which have unique target clients, offerings, services and outcomes. The Department aims to design and deliver programs and services that are accessible to all, including persons living with disabilities. The CDOS assists DFO and the Coast Guard in their digital transformation by providing information management and information technology (IM/IT) services. There are five (5) primary areas of work within CDOS that include: • IT Operations • Data and Information Management • Digital Innovation • Strategic Planning, and • Fisheries and Aquatic Ecosystems. The newly established User Experience (UX) area includes teams responsible for Product quality, UX research and service design, UX design, Business Analysis and UX Strategy, Operations and Digital Accessibility. Since these teams are still growing in both capacity and maturity, obtaining external professional services who will work closely with the internal team will augment what we can deliver. The work of the UX area supports the department's digital transformation and provides research, analysis, design, and testing services to ensure our solutions meet the needs of our users and stakeholders. This includes: • Designing products, systems, and services with a focus on the quality of the user experience. This involves researching and understanding user needs, creating user flows and wireframes, designing interfaces and interactions, and testing and iterating on designs to improve usability and satisfaction. The goal of UX design is to create products that are easy to use and provide a positive and meaningful experience for the user. • Enabling change in an organizational context by defining needs and recommending solutions that deliver value to stakeholders. Identifying areas for improvement, developing and implementing solutions, including analyzing data, defining business requirements, and modeling business processes. Involved in defining strategy, creating enterprise architecture, and taking a leadership role by defining goals and requirements for programs and projects. • Adding realistic contexts and insights to design processes. Using various investigative methods, including surveys, interviews, and observations, to gather feedback and data from users. Informing the design process, improving the usability, accessibility and desirability of a product, and ultimately enhancing the overall user experience. • Planning and organizing the various components of a service in order to improve its quality and the interaction between the service provider and its customers. Creating a service that is user-centered, efficient, and effective. Designing all touchpoints and interactions to be as seamless and enjoyable as possible. Using various tools and methods such as customer journey mapping, service blueprints, and personas to design a service that meets those needs in the best possible way. • Managing and improving product quality. Identifying and correcting defects in products before they reach customers. Ensuring that processes and systems are in place to prevent defects from occurring in the first place. Consistently producing products and services that meet or exceed established standards and specifications. Defining product quality as the result of well-designed and effectively implemented processes that ensure consistent, high-quality output. Bidders must submit a bid for all resource categories. The Work is currently not being performed by a contracted resource.