This Government Contract opportunity from Department Of Health And Human Services was posted on July 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Technical Call Center & Remote Support Services
Contract Overview
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The contract seeks to secure remote technical support and escalation services for microscope systems through access to a manufacturer’s dedicated technical call center staffed by senior engineers. This support is designed to enable prompt troubleshooting, diagnostics, and resolution of complex technical issues, ensuring minimal downtime and sustained operational efficiency for critical laboratory equipment. Services are to be delivered remotely, leveraging the manufacturer’s internal expertise to provide real-time assistance without on-site intervention. The contract is classified as a subcontract under NAICS code 541512 and is managed by the FDA Office of Acquisition and Grant Services under the Department of Health and Human Services. The place of performance is identified as Jefferson, Arkansas, with a posted date of July 1, 2026, and a response deadline of July 14, 2026. No set-aside type is specified, and the solicitation is open to eligible subcontractors capable of delivering high-level technical support via remote access to the manufacturer's engineering resources.
General Info
Agency
NAICS
Place of Performance
Jefferson, AR, 72079, USASet-Aside
Documents
This scope was carved out of 75F40126Q134796.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Preventive Maintenance and Repair Service Agreement for two Zeiss Merlin Field Emission Gun Scanning Electron Microscope (FEG SEM) and a Gatan 3View serial block face sectioning device
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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