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Technical Support and Customer Service Operations

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract titled Technical Support and Customer Service Operations seeks to establish a long-term arrangement for the provision of scalable technical support, help desk services, and customer service operations with clearly defined response times and full accessibility compliance. The work requires a flexible staffing model capable of adjusting to fluctuating demand while maintaining high service standards, ensuring consistent availability and responsiveness to end users. All services must adhere to accessibility requirements to accommodate diverse user needs and ensure equitable access. Awarded as a subcontract under NAICS code 541519, this opportunity is managed by Sfaa Procurement Services through the South Carolina agency and is open for responses until August 13, 2026. The solicitation does not specify a set-aside type or place of performance details, and no point of contact is provided, but interested parties can access full solicitation details via the provided online link. The contract emphasizes operational reliability, scalability, and compliance over geographic or vendor-specific constraints.

General Info

Long-term technical support and customer service contract with scalability, accessibility compliance, and flexible staffing until August 13, 2026.

Agency

South Carolina → Sfaa Procurement ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of 5400029914.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

VIRTUAL EXPERIENTIAL LEARNING PLATFORM

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Timeline

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Submission deadline

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Organization & Contact Information

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AgencySouth Carolina → Sfaa Procurement Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
South Carolina → Sfaa Procurement Services
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical support, help desk, and customer service with scalable staffing, defined response times, and accessibility compliance.

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