Technical Support & Help Desk Services

The contract seeks a subcontractor to deliver ongoing Tier 1 and Tier 2 technical support services with a mandatory 24-hour response time for critical incidents, ensuring systems remain operational and issues are resolved in alignment with established service level agreements. The scope includes regular system maintenance, proactive monitoring, and timely resolution of technical problems to maintain uninterrupted service for the end-user environment. Support must be available around the clock to meet the high availability standards required by the agency. The contract is classified under NAICS code 541519 and is associated with the Phoenix Area Indian Health Service, a division of the Department of Health and Human Services. Performance is required at the location in Winterhaven, California, with a zip code of 92283. The solicitation was posted on July 21, 2026, and responses are due by July 24, 2026, at 9:00 PM Eastern Time. This opportunity is structured as a subcontract and does not specify any set-aside classifications, inviting qualified vendors to submit proposals that demonstrate the ability to meet all technical and operational requirements outlined in the scope.