This Subcontract opportunity from California was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support & Help Desk Services

Closed

State & Local

Submission Closed08/20/2025, 05:00:00 PM PDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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ExaGrid Maintenance and Support (M&S) RenewalThis subcontract opportunity, managed by the Florida Technology Services agency, seeks to secure official manufacturer maintenance and support renewals for ExaGrid storage systems. The contract specifically covers ExaGrid Raw 144TB Capacity Systems and 10Gigabit Ethernet Dual Port SFP+ Optical Add Ons for the 2026-2027 term. These services are intended for prime contractors working on City municipal IT projects to ensure continuous system stability and manufacturer-backed support. To be eligible for this award, providers must hold authorized ExaGrid partner or reseller status. The solicitation was posted on November 10, 2026, with a response deadline of November 23, 2026. The project falls under NAICS code 541519, focusing on other computer related services to maintain critical data storage infrastructure.

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Tier 2 Technical and Desktop Support ServicesThe Tier 2 Technical and Desktop Support Services subcontract focuses on providing advanced technical troubleshooting and field support for prime contractors working on projects for the Prince George's County Office of Information Technology. The primary objective is to resolve complex hardware and software issues that have been escalated from the service desk, ensuring restored functionality through on-site support across various County work locations. Qualified personnel must undergo a criminal background check and hold a security certification to perform these duties. This opportunity is categorized under NAICS code 541519 and is associated with the state of Maryland. Interested parties should note the response deadline of December 17, 2026.

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Tier 1 Service Desk Analyst ServicesThis subcontract opportunity for Tier 1 Service Desk Analyst Services involves providing initial point-of-contact technical support for prime contractors working on projects for the Prince George's County Office of Information Technology in Maryland. The selected provider will be responsible for managing ticket intake and initial triage through the County's IT service management systems, ensuring all activities align with established monthly Service Level Requirements. Key deliverables include the resolution of Tier 1 tickets and the maintenance of detailed incident logs. To qualify for this role, personnel must undergo a criminal background check and hold a valid security certification. Interested parties should note that the response deadline is December 17, 2026, and the work falls under NAICS code 541519.

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Prince George’s County, Maryland Office of Information Technology Enterprise IT Service Desk Managed Services

Solicitation # WS2154508994

Prince George’s County, Maryland, through the Office of Information Technology, is seeking a firm to provide Enterprise IT Service Desk Managed Services. The selected contractor must provide a fully staffed service desk operating 24 hours a day, 7 days a week, utilizing certified Tier 1 and Tier 2 technicians. The primary objective is to increase first contact resolution by applying ITIL best practices, modernizing service delivery with emerging technology, and expanding Tier 0 self-service options. This is a restricted solicitation open only to prime contractors certified as County-Based Business (CBB), County-Based Small Business (CBSB), County-Based Minority Business Enterprise (CBMBE), or County-Based Small Minority Business Enterprise (CBSMBE). The contract is a firm-fixed-price agreement consisting of a two-year base period with two optional one-year extensions, though funding beyond the first year is contingent upon appropriation. Award will be based on a best value trade-off analysis where technical factors are weighted more heavily than price. Proposals must be submitted via the SPEED eProcurement Platform by December 17, 2026, and must be divided into a Technical Proposal volume and a Price Proposal volume. Key requirements include a 15% CBMBE supplier utilization goal, strict adherence to ADA and non-discrimination mandates, and the provision of comprehensive security compliance documentation and background checks for all assigned personnel.

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Email Security ServicesThis subcontract for Email Security Services, issued by the Massachusetts Technology Collaborative, focuses on the deployment and management of advanced email protection systems for prime contractors involved in MassTech Rural Health Facility projects. The scope of work includes the implementation of advanced email security gateways to provide managed filtering, threat removal, and the automatic elimination of malicious links and dangerous attachments to defend against phishing attacks. The contract is categorized under NAICS code 541519 and is associated with a place of performance in Westborough, Massachusetts. It was posted on November 10, 2026, with a response deadline extending to November 5, 2035.

Massachusetts Technology Collaborative

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DEADLINE

Managed Detection and Response (MDR) ServicesThe Managed Detection and Response (MDR) Services subcontract, issued by the Massachusetts Technology Collaborative, provides 24/7 endpoint security monitoring and response for prime contractors working on MassTech Rural Health Facility projects. Utilizing the SentinelOne technology stack, the service focuses on automated detection, alerting, analyst review, and the escalation of high-confidence security incidents to ensure continuous protection and compliance with cyber insurance requirements. The contract is categorized under NAICS code 541519 and is performed in Westborough, Massachusetts. Key deliverables include continuous monitoring services and the provision of detailed incident escalation reports to maintain the security posture of the involved health facility projects.

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DEADLINE

Incident Response and Data Protection ServicesThe Incident Response and Data Protection Services subcontract supports prime contractors on Department of Information Resources projects within the state of Texas. The scope of work focuses on mitigating cyber threats through emergency response, ensuring continuous data availability via backup and replication, and maintaining security through media protection sanitization. Key deliverables include the provision of detailed incident reports and backup verification logs to ensure operational resilience. This opportunity is categorized under NAICS code 541519 and was posted on November 10, 2026. Interested parties must submit their responses by the deadline of February 10, 2027. Further details regarding this procurement can be accessed through the Texas SmartBuy portal.

Department of Information Resources

POSTED

about 20 hours ago

DEADLINE

in 3 months

AI Contract Overview

Palo Alto Utilities is seeking a subcontractor to provide Technical Support and Help Desk Services under NAICS code 541519. The selected provider will be responsible for delivering Tier 1 and Tier 2 technical support, managing service tickets, and facilitating user onboarding and training for the organization's software platform. The solicitation was posted on July 29, 2025, with a response deadline set for August 21, 2025. Interested parties can find further details and submission guidelines through the official procurement portal.