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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract encompasses the provision of Tier 1–2 remote technical support for IMPAX and PACS systems, focusing on troubleshooting, issue resolution, and adherence to SLA-driven escalation protocols to ensure minimal downtime and optimal system performance. Support services are delivered remotely and must meet defined service level agreements, with clear pathways for escalating unresolved issues to higher tiers as needed. The work is classified as a subcontract under the NAICS code 541519 for other computer-related services and is issued by the Defense Logistics Agency under the Department of Defense. The solicitation was posted on August 5, 2026, and performance is expected to be conducted remotely without a specified physical place of performance. Access to the award details is available through the DIBBS portal using the provided contract and delivery identifiers.

General Info

Remote Tier 1–2 support for IMPAX and PACS systems under DLA contract with SLA escalation protocols.

Agency

Department Of Defense → Defense Logistics AgencyView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of SPE2D126F0102.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DINPACS MAINTENANCE

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Timeline

PostedAug 5

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Logistics Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Logistics Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 remote technical support for IMPAX and PACS systems, including troubleshooting, issue resolution, and SLA-managed escalation.

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