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Technical Support and Help Desk Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Rpo Central is seeking a subcontractor to provide nationwide technical support for APA database access issues, ensuring a single point of contact and a response within two business days for all reported problems. The services are being procured under a subcontract tied to the Department of Veterans Affairs, with the North American Industry Classification System code 541519 indicating it falls under other computer related services. The solicitation was posted on June 18, 2026, and the place of performance and office address details are unspecified, suggesting the work is deliverable remotely or across multiple locations without geographic restrictions. The contract emphasizes timely resolution and consistent support coordination, requiring the contractor to maintain reliable, nationwide coverage without interruption.

General Info

Rpo Central seeks subcontractor for nationwide APA database tech support with two-day response, remote performance.

NAICS

541519 - Other Computer Related Services

Place of Performance

TN

Set-Aside

NONE

Documents

This scope was carved out of 36C77626Q0187.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

R605--American Psychological Association (APA) Mental Health (MH) Database Subscription

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Rpo Central (36C24C)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide nationwide technical support with a single point of contact and response within two business days for APA database access issues.

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Same NAICS industry code

More opportunities from Department Of Veterans Affairs → Rpo Central (36C24C)

Same awarding agency

NAICS: 541990
Federal
Usage Analytics and Reporting (IP-Level and Enterprise-Wide)The contract requires the generation of COUNTER-compliant usage statistics at both IP-level and enterprise-wide scales to support the Department of Veterans Affairs in monitoring access patterns and user engagement with digital resources. This subcontract, issued under NAICS code 541990 by Rpo Central on behalf of the VA, focuses on delivering accurate and standardized usage data that enables the agency to evaluate resource utilization, identify trends, and make informed decisions regarding licensing and content investment. The analytics must reflect usage across multiple institutional access points and aggregate enterprise-wide metrics to provide a comprehensive view of how veterans and staff interact with subscribed materials. The performance scope centers on collecting, processing, and reporting usage data in accordance with COUNTER standards to ensure consistency, reliability, and comparability across platforms and vendors. While the specific city or state location for performance is not provided, the work is tied to the VA’s operational needs and will support national-level oversight of digital access. The contract is structured as a subcontract, indicating it is part of a larger procurement framework, and is available for viewing through the SAM.gov portal under the provided link. Dates and details suggest this opportunity will be active beginning in June 2026, with the expectation that the contractor will deliver timely, accurate, and actionable usage reports to meet federal reporting and accountability requirements.
All Other Professional, Scientific, and Technical Services

POSTED

4 months ago

DEADLINE

N/A
View Details

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