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Technical Support & Help Desk Services for Assessment Platform

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract provides ongoing technical support and help desk services for a digital literacy assessment platform used by school staff across Massachusetts. The scope includes troubleshooting system issues, resolving usability concerns, and ensuring seamless operation of the platform to support educational assessments. Services are to be delivered continuously through the contract’s duration, which extends until December 31, 2029, with work primarily performed at the designated location in Everett, Massachusetts, under the 02149 zip code. The contract is classified as a subcontract under NAICS code 541512 for computer systems design services and is managed by the Department of Elementary and Secondary Education. There is no set-aside designation, and the solicitation has no formal solicitation number, with responses accepted through the posted deadline. Support must be reliable and responsive to maintain uninterrupted access for educators relying on the system for student evaluations.

General Info

Ongoing technical support for Massachusetts digital literacy platform until December 31, 2029, based in Everett.

Agency

Massachusetts → DOE02148 - Department of Elementary and Secondary EducationView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Santilli Highway Everett, MA, 02149, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-26-1026-DOE02-DOE01-130126.

The full solicitation package (38 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

27MATALMB1 | Early Literacy Screening Assessments in Grades K-3 | Departmental Master Agreement (MA)

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Timeline

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Organization & Contact Information

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AgencyMassachusetts → DOE02148 - Department of Elementary and Secondary Education
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → DOE02148 - Department of Elementary and Secondary Education
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Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support for school staff using the digital literacy assessment system, including troubleshooting and system usability.

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