Technical Support & Help Desk Services for Law Enforcement Users
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The contract requires the provision of round-the-clock technical support for law enforcement personnel using the Casper Connect application, ensuring uninterrupted access and functionality by addressing critical issues such as device malfunctions, login failures, and software update failures. Support must be available 24 hours a day, seven days a week, to meet the mission-critical nature of law enforcement operations and maintain operational readiness at all times. This subcontract is classified under NAICS code 541512 for computer systems design services and is associated with the Eastern Oklahoma Region of the Department of the Interior. The work is intended to support law enforcement users directly, with a focus on rapid resolution of technical problems that could impede field operations. The contract was posted on June 30, 2026, and no specific set-aside or geographic performance location is indicated, but the support must be accessible to users across the region served by the agency.
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