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Technical Support & Help Desk Services for Law Enforcement Users

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract requires the provision of round-the-clock technical support for law enforcement personnel using the Casper Connect application, ensuring uninterrupted access and functionality by addressing critical issues such as device malfunctions, login failures, and software update failures. Support must be available 24 hours a day, seven days a week, to meet the mission-critical nature of law enforcement operations and maintain operational readiness at all times. This subcontract is classified under NAICS code 541512 for computer systems design services and is associated with the Eastern Oklahoma Region of the Department of the Interior. The work is intended to support law enforcement users directly, with a focus on rapid resolution of technical problems that could impede field operations. The contract was posted on June 30, 2026, and no specific set-aside or geographic performance location is indicated, but the support must be accessible to users across the region served by the agency.

General Info

24/7 technical support for law enforcement using Casper Connect, ensuring uninterrupted access and rapid issue resolution.

Agency

Department Of The Interior → Eastern Oklahoma RegionView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

OK

Set-Aside

NONE

Documents

This scope was carved out of 140A0826C0003.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--Sur-Tec Software for OJS DDE

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Timeline

PostedJun 30

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Organization & Contact Information

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AgencyDepartment Of The Interior → Eastern Oklahoma Region

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Eastern Oklahoma Region

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 technical support for law enforcement users of the Casper Connect app, including troubleshooting device issues, login failures, and software updates to ensure operational continuity.

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