This Government Contract opportunity from New York was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Help Desk Services

Closed

State & Local

Submission Closed06/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract seeks qualified vendors to deliver Tier 1 and Tier 2 technical support services to students, faculty, and staff at the State University of New York, ensuring timely and effective resolution of technology-related issues. In addition to direct support, the contractor will be responsible for maintaining a comprehensive knowledge base and self-help resources to empower users to resolve common problems independently, as well as managing a system status portal to provide real-time updates on service outages and maintenance activities. The work is intended to enhance the overall user experience by combining proactive support tools with responsive help desk capabilities. This subcontract opportunity was posted on May 26, 2026, with proposals due by June 26, 2026, and falls under NAICS code 541519 for other computer-related services. It is not subject to any specific set-aside requirements, and the place of performance and agency office details are not specified, indicating the services may be delivered remotely or across multiple SUNY campuses. Interested parties must submit their responses through the provided online portal, and all support functions are expected to align with the university’s standards for accessibility, reliability, and user-centric service delivery.

General Info

Provide Tier 1 and Tier 2 tech support for SUNY with knowledge base, status portal, and remote service delivery.

Agency

State University of New YorkView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 25/26-150MC.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SBU/Course Evaluation Software System

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 26

subcontract

Response DeadlineJun 26

Deadline has passed

Submission Closed

06/26/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyState University of New York

ContactsNo contacts available

OfficeN/A

Organization / Agency

State University of New York

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1 and Tier 2 technical support, maintain a knowledge base and self-help resources, and manage a system status portal for students, faculty, and staff.