Technical Support and User Enablement Services

This contract involves providing Tier 2 and Tier 3 technical support services for Microsoft 365 applications, specifically Teams, Outlook, SharePoint, and OneDrive. The scope extends beyond technical assistance to include user training, comprehensive documentation, and change management efforts to facilitate smooth adoption and optimal use of these applications. The goal is to enhance user enablement and ensure sustained operational efficiency within the organization. Managed by the NASA IT Procurement Office, the contract falls under the NAICS code 541519, which pertains to other computer related services. The services will be performed primarily at a location associated with the 20546 ZIP code, aligning with NASA's needs. Although this is a subcontract opportunity without a specified solicitation number or set-aside designation, it represents a critical support function aimed at maintaining and improving Microsoft's productivity platforms within NASA.