This Subcontract opportunity from California was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support Services – Remote System Monitoring & Help Desk

Closed

State & Local

Submission Closed06/22/2026, 03:00:00 PM PDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

New

SLED

Service Desk and Deskside Support Services

Solicitation # HHS0017021

The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.

Health and Human Services Commission

POSTED

DEADLINE

IT Asset Tagging and Documentation ServicesThe IT Asset Tagging and Documentation Services subcontract involves providing physical labeling and inventory support for prime contractors working on projects for the District of Columbia Office of Unified Communications. The primary scope of work requires the contractor to affix physical asset tags to 175 monitors and meticulously record both the unique asset tag numbers and the manufacturer serial numbers for each individual unit. All collected data must be compiled using MS Excel, with the final deliverable being a completed spreadsheet containing the comprehensive list of asset tags and serial numbers. This project falls under NAICS code 541519 and is associated with the District of Columbia's agency for Unified Communications.

Unified Communications (OUC)

POSTED

DEADLINE

Classroom AV Equipment Supply and MaintenanceThis subcontract involves the supply and maintenance of audio-visual equipment for prime contractors working on California Department of Corrections and Rehabilitation facility projects. The selected provider is responsible for delivering fully functional AV-equipped classrooms, including the installation and upkeep of projectors, screens, and sound systems specifically designed for classroom instruction. To ensure operational readiness, the contractor must support four scheduled sessions per year. Qualified candidates must hold standard commercial electronics or AV technician certifications. The opportunity was posted on November 6, 2026, with a response deadline of December 3, 2026. This project falls under NAICS code 541519 and is managed through the California Department of Corrections and Rehabilitation.

California Department of Corrections & Rehabilitation

POSTED

DEADLINE

Cybersecurity Audit and Compliance TestingThe Cybersecurity Audit and Compliance Testing subcontract involves providing independent security testing and validation of the Advanced Traffic Management System for prime contractors on Illinois Department of Transportation projects. The scope of work includes conducting penetration testing, vulnerability scanning, and detailed audits of monitoring protocols and dual authentication to ensure all systems align with state and federal cybersecurity frameworks. Managed by the Illinois Finance and Administration agency, the contract requires the delivery of comprehensive security audit reports and formal certifications of compliance. Interested parties must respond by December 21, 2026, for this engagement categorized under NAICS code 541519.

FINADMIN494 - Finance & Administration

POSTED

DEADLINE

User Training and Technical Support ServicesThis subcontract for User Training and Technical Support Services supports prime contractors on communications projects for the Georgia Department of Natural Resources. The scope of work involves developing and delivering comprehensive training programs for various user levels, providing Tier 2 help desk support, and assisting staff with template utilization and audience segmentation. The contractor will utilize ticketing systems and maintain detailed training documentation to ensure operational efficiency. The primary objective is to deliver a fully trained DNR staff and a functional support mechanism governed by a Service Level Agreement. This opportunity falls under NAICS code 541519, with a response deadline set for November 20, 2026.

Department of Natural Resources

POSTED

DEADLINE

LMS Technical Support and Maintenance ProviderThe LMS Technical Support and Maintenance Provider subcontract supports prime contractors on projects for the Florida Department of Revenue. The scope of work includes delivering tiered user support, system maintenance, and update management to ensure a system availability SLA of 99 percent. Additionally, the provider is responsible for monitoring system performance and maintaining strict security compliance in accordance with Rule 60GG-2. Operational requirements include the delivery of monthly system availability reports and the provision of continuous operational support. This opportunity falls under NAICS code 541519, with a response deadline set for February 28, 2027.

Department of Revenue

POSTED

DEADLINE

Claude Enterprise Implementation and Training SpecialistThis subcontract opportunity is for a Claude Enterprise Implementation and Training Specialist to support prime contractors on State of Maryland Department of Information Technology projects. The selected provider will be responsible for the installation and configuration of the Claude Enterprise platform, specifically focusing on knowledge worker capabilities such as Chat, Claude Code, and Cowork. In addition to technical setup, the contractor must deliver comprehensive training services for both administrators and end-users in accordance with COMAR 21.05.13.06. Key deliverables include a fully configured operational environment and detailed training completion reports. The response deadline for this requirement is November 17, 2026.

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AI Contract Overview

The contract pertains to providing remote technical support services specifically for the EMS system. Key responsibilities include troubleshooting issues, reviewing system logs, conducting remote diagnostics, logging support tickets, and delivering monthly performance reports. These services aim to ensure continuous and effective monitoring and maintenance of the EMS system through remote assistance. The contract is issued by the California Department of General Services, with the place of performance located in Fresno. It is classified as a subcontract under the NAICS code 541519, which relates to other computer-related services. The solicitation was posted on June 8, 2026, with a response deadline set for June 22, 2026. This opportunity focuses on maintaining system uptime and resolving technical problems to support EMS system operations efficiently.