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Telecommunications Account Management and Support

Open

Federal

Response Deadline11/25/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Telecommunications Account Management and Support involves providing administrative and customer service functions for prime contractors at the US Embassy in Yaounde, Cameroon. The selected provider will manage account administration for 500 lines, including activations, deactivations, and plan changes, while ensuring billing accuracy and utilizing CRM or ticketing systems for support. The contract requires the delivery of 24/7 customer service for line troubleshooting and managed account administration in full compliance with local Cameroon labor and business laws. This opportunity is associated with the Department of State and is designated under NAICS code 561110, with a response deadline of November 25, 2026.

General Info

Telecommunications account management and 24/7 support for US Embassy Yaounde, Cameroon.

Agency

Department Of State → US Embassy Yaounde

NAICS

561110 - Office Administrative Services

Place of Performance

Yaounde, CM-CE, 817, CMR

Set-Aside

NONE

Documents

This scope was carved out of 19CM8026Q0008.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

US Embassy Yaounde Cellphone Services

AI Contract Breakdown

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Timeline

PostedSep 24

subcontract

Response DeadlineNov 25

Submission deadline

Response Deadline

11/25/2026, 03:00:00 PM UTCin 15 days

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Yaounde

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of State → US Embassy Yaounde

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs administrative and customer service functions for prime contractors on U.S. Embassy in Yaounde, Cameroon projects. Provides 24-hour customer service for line troubleshooting, manages activations, deactivations, and plan changes for 500 lines, and coordinates billing accuracy. Utilizes CRM or ticketing systems for support. Complies with local Cameroon labor and business laws. Delivers 24/7 support and managed account administration.

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