Telephone and Switchboard Support Services

The contract seeks a small business to provide comprehensive telephone and switchboard support services in support of the Defense Counterintelligence and Security Agency’s case processing operations. This includes managing inbound and outbound call handling, routing messages efficiently, offering directory assistance, and operating switchboard systems to ensure seamless communication for agency personnel and stakeholders. All services must be performed to sustain mission-critical functions with reliability, accuracy, and timeliness, aligning with the agency’s operational standards and security requirements. The work is to be performed at a location with a zip code of 16020, and the contractor must be capable of maintaining secure and efficient communication channels under a government-supported environment. This subcontract is set aside exclusively for total small businesses under the SBA’s Small Business Set-Aside program, as defined by FAR 19.5, and is classified under NAICS code 517919 for Other Telecommunications. The solicitation was posted on May 5, 2026, with responses due by 2:00 PM EDT on May 18, 2026. While specific contact details are not listed, interested parties can access further information through the provided SAM.gov link. The contract does not specify additional location details beyond the ZIP code, but performance is expected to be conducted in alignment with federal telecommunications and data handling standards.