Request of Proposal for Case Processing Operations Center 2.0

The Defense Counterintelligence and Security Agency is soliciting proposals under solicitation HS002126RE015 for the Case Processing Operations Center 2.0, a 100% Small Business Set-Aside contract under NAICS code 561611 for investigation services. This is an indefinite-delivery, indefinite-quantity (IDIQ) contract with a five-year base period and an optional six-month extension, structured as a firm-fixed-price vehicle for task orders that may extend up to 12 months beyond the base contract term. The contract requires contractors to provide comprehensive case processing operations supporting Federal background investigations, including telephone and switchboard support, case ingestion and item-level processing, expedited requests, continuous vetting, and program management—all under a non-personal services arrangement without direct government supervision. Work must be performed primarily at Boyers, Pennsylvania, and St. Louis, Missouri, with alternate locations approved as needed. All contractor personnel must hold security clearances at Tier 3 to Tier 5 levels, maintain ongoing continuous vetting, undergo mandatory cybersecurity and privacy training within 30 days of award and annually thereafter, and strictly adhere to NISPOM and Technical Exhibit C requirements. Contractors are prohibited from having organizational conflicts of interest with specified current DCSA investigative contracts and must submit mitigation plans if any such affiliations exist. Key personnel substitutions require a 10-business-day notice and approval, and all staff must clearly identify as contractors, wear valid PIV badges, and properly mark all deliverables as contractor-generated. Performance is evaluated holistically on two equally weighted factors—Timeliness and Quality—with adjectival ratings of Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. Incentives of up to 1.0% of the validated invoice amount are awarded for Exceptional performance on both factors, while Marginal and Unsatisfactory ratings trigger disincentives of 3.0% and 5.0% respectively, with incentives only applicable if both factors are rated at least Satisfactory. Quality thresholds are defined in Technical Exhibit G, using static method rate calculations based on inspection error rates and deficiency rates across large-scale sampling, while timeliness is measured against case and item processing timelines. Contractors must submit a range of deliverables including staffing and workload capacity plans, training programs, quarterly review briefs, meeting minutes, and a phase-out transition plan. The contract includes a 90-day phase-in period to complete prerequisites, and no travel