This Solicitation opportunity from Government of Canada was posted on January 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Telephone Answering Services

Closed

BC001-2026International

Submission Closed01/30/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Federal

24/7 Telephone Answering Services OperationsThe contract requires the provision of continuous 24/7 telephone answering, emergency notification, and operator services for the VA Palo Alto Health Care System, with a dedicated team of 13 staff members on duty at all times, including weekends and holidays. Services must ensure uninterrupted communication support critical to patient care, administrative functions, and emergency response throughout the facility. The requirement is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside, as indicated by the NAICS code 561421 and the type of set aside designation, ensuring eligibility and preference for qualified veteran-owned businesses. The opportunity was posted on July 23, 2026, with a response deadline of August 10, 2026, and performance is expected to be located at the Palo Alto site under the auspices of the Department of Veterans Affairs, specifically managed by the 261-NETWORK Contract Office 21.

261-NETWORK Contract Office 21 (36C261)

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DEADLINE

Telephone Answering and Call Center ServicesThe contract seeks a Service-Disabled Veteran-Owned Small Business to provide 24/7 telephone answering and call center services for the Department of Veterans Affairs, specifically supporting VA operations through comprehensive call handling capabilities including message taking, call routing, and emergency response coordination. All services must strictly adhere to VA communication protocols to ensure secure, accurate, and timely information transfer in alignment with federal standards. The work is performance-based and requires continuous availability to support the agency’s mission-critical functions. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, with responses due by August 10, 2026. The performance location is designated as San Francisco, and the contract is managed by the 261-NETWORK Contract Office 21 (36C261). Providers must be prepared to operate around the clock with the reliability and compliance expected for federal government support, and submissions must be timely and fully responsive to meet the solicitation requirements.

261-NETWORK Contract Office 21 (36C261)

POSTED

DEADLINE

Telephone Operator/Switchboard Services - VA Palo Alto Health Care SystemThe contract requires the provision of thirteen 24/7 telephone operator and switchboard services at the VA Palo Alto Health Care System under a firm fixed price contract with a base period from October 1, 2026, through September 30, 2027, and four one-year option periods extending the total potential performance period to September 30, 2031. The acquisition is a Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 561421 with a total estimated value of $19 million, and only certified SDVOSBs eligible under the SBA database may submit offers. The contractor must ensure continuous coverage including all Federal holidays, with staff trained in VA procedures, wearing VA-issued identification badges, and adhering to strict personnel vetting standards requiring Tier 1 low-risk background checks for all employees. Performance is governed by a detailed Performance Work Statement that mandates call answering within ten seconds with less than a 5 percent abandon rate, proper routing of emergency and routine calls, maintenance of equipment logs, and submission of incident reports. The contractor is responsible for staffing, scheduling, supervision, and maintaining compliance with VA security and privacy directives including encrypted transmission of sensitive information, adherence to VAIT policies, and immediate notification of employee changes. Invoicing must be submitted monthly in arrears via Tungsten’s electronic system in compliance with VAAR 852.232-72, with payments processed electronically through the System for Award Management to the VA Financial Services Center in Austin, Texas. Evaluation will be based on a best-value trade-off methodology prioritizing technical capability, past performance, and price, with technical evaluation focusing on staffing plans, relevant experience, and ability to meet strict service level objectives. The contract incorporates numerous FAR and VAAR clauses including 52.212-4 for commercial services, 52.219-14 for subcontracting limitations with a deviation, and VA-specific clauses for personnel credentialing, IT security, and compliance with Executive Order 13899. Offerors must comply with strict submission requirements including three separate PDF volumes for technical, past performance, and pricing, email submission no later than August 10, 2026 at 10:00 AM PDT to the designated contracting officer, and must be registered in SAM with a valid UEI. The contract prohibits personal services, requires the contractor to retain full accountability for all personnel, and

261-NETWORK Contract Office 21 (36C261)

POSTED

DEADLINE

Telephone Operator/Switchboard Services - San Francisco VA Health Care SystemThe contract requires the provision of four telephone operator or switchboard operator personnel to support the San Francisco VA Health Care System, ensuring efficient communication and call management services. This solicitation is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses, as indicated by the SDVOSBC set-aside designation, and falls under NAICS code 561421 for telephone answering services. The posting date is July 23, 2026, with a mandatory response deadline of August 10, 2026, at 5:00 PM local time. The work will be performed at the San Francisco VA Health Care System, while the contracting office is located in Mather, California, under the Department of Veterans Affairs’ 261-NETWORK Contract Office 21. Maricela Berrones-Gauger serves as the primary point of contact for inquiries, reachable by phone and email provided in the solicitation details. The full scope of duties and performance expectations are detailed in the attached Performance Work Statement and solicitation documents.

261-NETWORK Contract Office 21 (36C261)

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DEADLINE

Information Resource Center (IRC) Support Services at Rock Island ArsenalThe contract solicitation W519TC-26-Q-A166 for Information Resource Center (IRC) Support Services at Rock Island Arsenal is a firm fixed price procurement targeted exclusively at Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421 with a size standard of $19 million. The base performance period runs from September 25, 2026, through September 24, 2027, with four consecutive one-year option periods extending through September 24, 2031. All work must be performed onsite at Rock Island Arsenal, Illinois, with access restricted to secure government facilities requiring SECRET security clearances for all personnel, including interim or fully adjudicated NACLC clearances as a prerequisite to performance. Contractors must ensure all staff possess a minimum of three years of direct experience supporting Department of Defense chemical-biological systems and demonstrated proficiency with Government-Owned, Technical Software systems including LIW, LOGSA, and related logistics platforms. The solicitation mandates strict compliance with cybersecurity standards per NIST SP 800-171 for Controlled Unclassified Information (CUI), adherence to DoD and Army security protocols including key control, CAC access, and physical security requirements, and full implementation of the Quality Assurance Surveillance Plan and Quality Control Program to ensure metrics such as 90 percent error-free inquiry processing and timely Tier One and Tier Two response times are met. Submission is required electronically via email using a single integrated package consisting of a completed SF 1449, validated Pricing Matrix, proof of active SAM.gov registration with current UEI and CAGE codes, and a concise three-page Technical Capability Statement verifying clearance status, relevant experience, and system proficiency. The deadline for responses is August 5, 2026, at 10:00 AM Central Daylight Time, with no late submissions accepted. Evaluation will be based on a trade-off approach, prioritizing technical capability over price and allowing the government to select a higher-cost offer if it provides greater overall value; this is not an LPTA procurement. All contractor personnel are subject to extensive security and privacy controls including training requirements under Privacy Act, antiterrorism awareness, trafficking in persons prohibitions, and mandatory use of government-furnished systems and equipment. The contract includes numerous FAR and DFARS clauses related to government property, payment via WAWF, cybersecurity reporting, and prohibitions on acquiring covered telecommunications equipment,

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National Communication System for Runaway and Homeless Youth Program

Administration For Children & Families - Acyf/fysb

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Farm and Ranch Stress Assistance Network

National Institute Of Food And Agriculture

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RFP 2026-4 TELEPHONE ANSWERING SERVICESThe Lowell Housing Authority is soliciting proposals for round-the-clock telephone answering services to support up to two phone lines, requiring 24/7 coverage throughout the entire year. Interested vendors must submit responses by August 3, 2026, at 4:00 PM, with the request for proposal issued on July 20, 2026, under solicitation number BD-26-1202-COCC1-COCC1-131532. Services must be provided at the designated location in Lowell, Massachusetts, at Moody Street, 01854, and bidders are directed to download the full RFP from the official website at www.lhma.org/bids. The contract is managed by the Massachusetts agency COCC1 - Finance & Procurement, with Rita Brousseau serving as the primary point of contact as Purchaser. No specific set-aside or NAICS code is indicated, and proposals are open to qualified firms without restrictions indicated by type of set-aside.

COCC1 - Finance & Procurement

POSTED

DEADLINE

24/7 U.S.-Based Emergency Call Center with Live Agents

Strategic Acquisition Center Fredericksburg (36C10G)

POSTED

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VACCHCS Switchboard OperatorsThe U.S. Department of Veterans Affairs is seeking a Service-Disabled Veteran-Owned Small Business to provide non-personnel switchboard and telephone operator services for the VA Central California Health Care System in Fresno, California, under a Firm Fixed Price contract with a base year from October 1, 2026, through September 30, 2027, and four optional one-year extension periods through September 30, 2031. Services must be delivered 24 hours a day, seven days a week, including all federal holidays, and involve answering and routing commercial and Federal Telecommunication Systems calls utilizing Cisco 8841 consoles with 7915 sidecars, managing queues through Cisco Agent Desktop, and paging via the Lynx notification system. Contractors must also operate fax machines, audio, radio, visual, and pocket paging systems, enter messages in the Phone Message Manager, report trouble calls and moves, adds, and changes, and log malfunctions to Information Resources Management Service. Emergency response protocols for alarms, bomb threats, fires, and disasters must be followed per established written procedures, and contractors are required to submit detailed continuity and workload volume management plans covering employee outages and surges exceeding 20% of normal call volume. All personnel must undergo VA-specific orientation and training prior to assignment, wear VA-issued identification badges, adhere to an office-appropriate dress code, and be listed on approved rosters. Only individuals on the roster may access the facility. Contractors must comply with extensive federal and VA security and operational policies, including VA Directive and Handbook 0710 for personnel suitability, National Industrial Security Program Operating Manual requirements for classified access, and mandatory annual information security training. IT security is governed by VA-specific provisions including 839.201, 852.273-75, and 852.211-76, which impose liability for data breaches involving sensitive personal information and require encryption, tamper-evident packaging, and chain-of-custody documentation for all physical deliveries. Contractors must also maintain a signed Business Associate Agreement due to potential handling of protected health information and comply fully with the Privacy Act and all applicable fire, safety, and disaster response regulations. Equipment inventory is required at contract initiation and termination, with contractors liable for damage due to negligence and responsible for replacing damaged items within 30 days or sooner. Invoices must be submitted electronically via the Tungsten Network platform, and monthly

261-NETWORK Contract Office 21 (36C261)

POSTED

DEADLINE

Personal Emergency Response Systems for Older AdultsThe Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

POSTED

DEADLINE

Salt Lake City Request for Proposals SLCI27013 - AI Enabled Non-Emergency Public Safety Call Handling and Assistive SolutionSalt Lake City Corporation is seeking qualified offerors to submit competitive sealed proposals for an AI-enabled solution designed to handle non-emergency public safety calls and provide assistive services to the city’s Emergency 911 Department. The initiative aims to enhance operational efficiency by diverting non-emergency inquiries away from emergency lines, improving response times for true emergencies, and delivering more effective civilian assistance through intelligent automation. The solicitation, identified as SLCI27013, was posted on July 16, 2026, with a strict response deadline of August 13, 2026. Proposals must demonstrate proven capabilities in deploying scalable, secure, and compliant AI systems that integrate seamlessly with existing public safety infrastructure while ensuring data privacy and accessibility for all residents. The point of contact for inquiries is Aron LoCoco at aron.lococo@slc.gov, and all submissions must adhere to the requirements outlined on the official opportunity page hosted on the Utah BonfireHub platform.

Utah

POSTED

10 days ago

DEADLINE

in 18 days

AI Contract Overview

WorkSafeBC has issued a request for information seeking qualified organizations to provide telephone answering services specifically for handling inbound calls related to Prevention Services, including Emergency and Accident Reporting and the Critical Incident Response Program. The solicitation, identified as RFI number 001-2026, was posted on January 5, 2026, with submission deadline at 2:00 PM Pacific Time on January 30, 2026. Interested responders must submit their written proposals via email to the designated procurement address, and no other submission methods will be accepted. Organizations are encouraged to register on BC Bid well in advance to access the full solicitation details and any addenda, as registration may take several weeks. For assistance or more information, respondents may contact the WorkSafeBC Contracting Authority, Karen OBrien, via the provided email or phone number. This solicitation is issued under the Government of Canada’s WorkSafeBC agency, and performance location details are unspecified within the contract data.

General Info

WorkSafeBC seeks proposals for telephone answering services handling emergency and prevention calls.

Agency

Government of Canada → WorkSafeBC

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedJan 5

Solicitation

Response DeadlineJan 30

Deadline has passed

Submission Closed

01/30/2026, 10:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → WorkSafeBC

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → WorkSafeBC

Office AddressN/A

Contacts

Karen OBrienContracting Authority

contact@example.gov

Full Description

RFI Title: Telephone Answering ServicesRFI Number: 001-2026Issued By: WorkSafeBCIssue Date: January 5, 2026Closing Date & Time: 2:00PM Pacific Time on January 30, 2026Purpose: WorkSafeBC is requesting written submissions from qualified organizations that can deliver telephone answering services for inbound calls related to: Prevention Services – Emergency and Accident Reporting and Critical Incident Response (CIR) Program*Submission Requirements and Instructions*Submission Method:All submissions must be submitted via email. Submissions submitted through any other method will not be accepted.Submissions via email must be made to procurement@worksafebc.comNavigating BC Bid:Register for a BC Bid Account:Visit BC Bid Registration to register for a Business BCeID account. Note that registration can take several weeks. View Addenda: Go to the left-hand menu on BC Bid. Select the double arrow to expand the menu. Click on “Addenda” to review any issued Addenda. *Please see Addenda instructions for further information.For More Information:Visit BC Bid or 1-888-356-2741.