Temporary Staffing Services for Austin 311 and AE Utility

The City of Austin is seeking qualified vendors to provide temporary staffing services for its Contact Centers, specifically supporting Austin 311 and the Austin Energy Utility operations. This solicitation, identified as RFP 1100 MTL3006, was posted on August 3, 2026, with responses due by September 1, 2026, at 7:00 PM. The contract aims to secure skilled temporary personnel to assist with customer service, call handling, and related support functions critical to public-facing utility and municipal operations. Vendors must demonstrate capacity to scale staffing quickly, meet performance standards, comply with city protocols, and ensure data privacy and security in a high-volume call environment. All proposals must align with the city’s operational needs and service expectations, including training, supervision, and reporting requirements. The place of performance is in Austin, Texas, and vendors are expected to manage staffing logistics locally. Interested parties should direct solicitation-specific inquiries to Melissa Le at the provided contact information, while small and minority business resources and compliance documentation questions should be directed to Johnathan Williams. The procurement is open to all capable providers without a specified set-aside, and detailed participation guidelines can be accessed through the city’s online solicitation portal.