Third Party Administrator Service for Liability Claims

The City of New Haven, through its Office of Management & Budget and Department of Finance, is soliciting proposals under RFP 2026-RFP-CNH-355 to engage a third-party administrator for the comprehensive management of liability claims arising under policies effective from July 1, 2026, through June 30, 2027. The selected provider will handle the full lifecycle of claims including intake, investigation, evaluation, reserve setting, settlement, and litigation coordination across multiple liability categories such as General Liability, Automobile Liability, Law Enforcement Liability, Public Official Liability, School Board Legal Liability, and Employment Practices Liability. The administrator must operate in close coordination with the City’s Corporation Counsel, adhere to established claims handling standards and local protocols, maintain consistent communication with City personnel, and ensure timely acknowledgment and reporting of all claims, including compliance with excess and regulatory reporting obligations. The contract is structured as a one-year base term with two optional one-year extensions, and while the estimated contract value is not specified, pricing proposals must be submitted separately from technical responses to ensure impartial evaluation. Proposals must be submitted electronically via the City’s OpenGov eProcurement portal by 4:00 PM on May 27, 2026, and must be divided into two distinct volumes: a technical proposal detailing methodology, experience, and capabilities without pricing, and a separate price proposal outlining cost structures for administrative fees, claim costs, and setup expenses. Evaluation will be based on a trade-off process weighing scientific and technological merit, technical approach, and management capabilities using an adjectival rating system—Outstanding, Good, Adequate, Fair, Poor, and Unacceptable—with corresponding color and numerical scores to determine best value; the award is not based on lowest price. Respondents must hold a valid Unique Entity ID, be registered in SAM.gov, and comply with federal regulations including the Byrd Anti-Lobbying Amendment, prohibitions on covered telecommunications equipment, affirmative action requirements under 2 CFR Part 200, and federal labor and environmental standards. All subcontractors must flow down these obligations, and contractors are obligated to maintain conflict of interest policies, provide EEO compliance documentation, and submit claims-related reports through the City’s Munis system to NHInvoice@newhavenct.gov, with payments processed weekly on Fridays. The contract includes no formal FAR clauses but incorporates internal placeholders and compliance mandates tied to ARPA, federal funding rules, and municipal procurement standards.