This Solicitation opportunity from Massachusetts was posted on May 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
This is an RFI for ITT72 vendors for information regarding replacement of MAPC's voice and conferenc
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The Metropolitan Area Planning Council (MAPC) in Massachusetts is issuing a Request for Information (RFI) to identify qualified vendors capable of providing a comprehensive replacement for their existing voice and conferencing telephony systems. The project aims to implement an open standard, cloud-based VoIP solution that supports up to 200 users, integrating advanced features such as voicemail, conferencing, call reporting, auto-attendant, call queuing, and directory services. The new system must be scalable, support three or four-digit dialing, and be compatible with existing infrastructure, including the current internet connection, while ensuring compliance with emergency services standards such as e911. The scope emphasizes the use of the latest production models, with an emphasis on SIP-based solutions, and requires features like call recording, call parking, extension forwarding, and integration with Microsoft Outlook/Office 365 for unified messaging. The contract, issued under the statewide Massachusetts Contract ITT72, mandates that responses be submitted by June 11, 2025, and restricts participation to vendors holding a current contract under this statewide procurement. The selected vendor will be responsible for delivering, installing, and maintaining all necessary hardware, software, licenses, and support services, including ongoing monthly costs for system operation and maintenance. The system must include backup capabilities to ensure continued operation during outages, support for remote configuration with two-factor authentication, and detailed call detail reporting for centralized call management. The contract emphasizes the importance of providing equipment that is new, supported by warranties, and capable of seamless hardware transfer in case of failure. The project underscores the importance of disaster recovery, emergency access, and system scalability, with a focus on ensuring reliable, modern telephony infrastructure tailored to the needs of a public agency.
General Info
Place of Performance
MA, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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