Ticket Management System Administration

This subcontract involves administering and maintaining the backend ticketing system used to track and resolve traveler inquiries for the Department of Defense’s Defense Human Resources Activity. Key responsibilities include managing the system’s routing and escalation processes to ensure timely and efficient handling of tickets, as well as generating reports to support operational oversight. The contract is categorized under the NAICS code 541512, which covers computer systems design services. The work will be performed in Chantilly, Virginia, with a focus on supporting the backend infrastructure that facilitates communication and issue resolution for travelers. This role is essential for maintaining smooth operations within the ticketing platform, ensuring that inquiries are addressed promptly and accurately through effective system administration. The contract was posted on February 27, 2026, and is structured as a subcontract, though specific details such as solicitation number and set-aside information remain unspecified.