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24/7 Telephonic Travel Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing continuous, 24/7 telephonic support services specifically tailored for Department of Defense travelers and administrators. The support covers a range of travel-related issues including travel policy guidance, assistance with the Defense Travel System (DTS) usage, resolving voucher processing problems, and managing the Government Travel Charge Card (GTCC). The contract is a subcontract under the NAICS code 561422, which pertains to telemarketing and other customer support services. The Department of Defense's Defense Human Resources Activity is the agency overseeing the contract, with the place of performance designated in Chantilly, Virginia, zip code 20151. The service is designed to ensure that DoD travelers receive timely help at any hour, improving the efficiency and reliability of travel processes within the military system. The comprehensive call center support aims to streamline travel administration tasks, reduce errors and delays, and enhance overall user experience with travel policies and systems.

General Info

24/7 telephonic support for DoD travel issues including DTS, vouchers, and GTCC management.

Agency

Department Of Defense → Defense Human Resources ActivityView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Chantilly, VA, 20151, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Human Resources Activity
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Defense Human Resources Activity
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide round-the-clock call center support to DoD travelers and administrators for travel policy, DTS usage, voucher issues, and GTCC management.

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