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Call Center & Rider Support Services

Active

State & Local

Response Deadline07/31/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires operation of a call center based in the Dallas-Fort Worth area to provide comprehensive rider support services including trip booking, cancellations, complaint resolution, lost and found assistance, and eligibility inquiries. The contractor must maintain accurate records and ensure full compliance with the Americans with Disabilities Act, delivering accessible and inclusive customer service to all riders. The work is performed as a subcontract under Dallas Area Rapid Transit, with a submission deadline of July 31, 2026, and the North American Industry Classification System code 561422 indicates the scope aligns with call center and administrative support services.

General Info

Operate Dallas-Fort Worth call center for ADA-compliant rider support services under DART, deadline July 31, 2026.

Agency

Texas → Dallas Area Rapid TransitView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 17

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 07:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyTexas → Dallas Area Rapid Transit

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Dallas Area Rapid Transit

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Operate a DFW-based call center to support riders with trip booking, cancellations, complaints, lost and found, and eligibility inquiries while maintaining records and ensuring ADA compliance.

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