User Support and Customer Service Portal Management

The contract involves providing frontline support for users of the ConnectSmart platform, including managing help tickets, maintaining and updating FAQs, and developing user onboarding and training materials. The work is focused on ensuring smooth user experiences through timely and effective customer service, with an emphasis on clear communication and responsive support mechanisms. The contractor will be responsible for handling day-to-day user inquiries and creating documentation that enables new users to efficiently navigate and utilize the platform. This is a subcontract under the Texas Department of Transportation, solicited on June 26, 2026, with responses due by July 20, 2026. The North American Industry Classification System code is 561422, indicating it pertains to office administrative services, specifically those related to customer support operations. While no specific location for performance or point of contact is provided, the work is tied to the Texas state agency’s systems and must align with its operational needs. Interested parties can access the solicitation through the TxSmartBuy portal.