This Government Contract opportunity from Florida was posted on June 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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HR Service Center Operations and Support

Closed

State & Local

Submission Closed08/26/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

HBX RFP- Call Center Services

Solicitation # DOC844161

Solicitation DOC844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority to secure a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business. The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for operating the centers under various volume scenarios and must provide a comprehensive suite of deliverables, including project management, transition, and quality assurance plans. Performance is governed by strict service level agreements and key performance indicators, with liquidated damages applicable for missed targets regarding call handling, response times, and quality assurance. The contract mandates rigorous compliance with District of Columbia regulations, including the First Source Employment Agreement, which requires a 51 percent hiring goal for DC residents and adherence to the Living Wage Act. Bidders must submit a detailed SBE Subcontracting Plan with a 35 percent goal for small business enterprises and provide certifications regarding equal employment opportunity and non-discrimination. Due to the nature of the services, the contractor must adhere to the Exchange Privacy and Security Compliance Addendum, ensuring the protection of personally identifiable information and federal tax information in accordance with HIPAA and ACA standards, with a requirement to report potential privacy incidents within one hour.

Health Benefit Exchange Authority (DCHBX)

POSTED

DEADLINE

Multi-Channel Contact Center OperationsThis subcontract for Multi-Channel Contact Center Operations supports prime contractors on OPM BENEFEDS projects. The scope of work involves managing a bilingual English and Spanish customer service environment that handles inquiries through telephone, IVR, email, secure messaging, mail, and TTY/relay. The selected provider will be responsible for staffing, training, case resolution, and quality assurance monitoring to ensure effective managed customer support and the delivery of detailed resolution reports. The project is managed under the Office of Personnel Management, specifically the OPM DC Central Office Contracting, with the place of performance located in Macon. The opportunity is categorized under NAICS code 561422. Interested parties should note the response deadline of October 26, 2026.

OPM Dc Central Office Contracting

POSTED

DEADLINE

Multi-lingual Transit Dispatch Services

POSTED

DEADLINE

EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.

Department of Social Services

POSTED

DEADLINE

Outage Dispatching and Customer Communication ServicesThis subcontract for the City of Hudson, Ohio, involves providing outage dispatching and customer communication services for Public Works Department electric operations projects. The selected provider will be responsible for call intake, documenting outage reports, coordinating the deployment of field crews for prime contractors, and managing automated status updates and notifications for customers. To successfully execute these duties, the contractor must possess the necessary telephony, call center infrastructure, and specialized dispatching software. The agreement is structured as a three-year term to ensure continuous communication and dispatching support. Interested parties should note that the solicitation was posted on October 4, 2026, with a response deadline of October 28, 2026. The project falls under NAICS code 561422 and is managed through the City of Hudson's procurement process.

POSTED

DEADLINE

RFP # R00B7600009 Child Care Call Center and Administration Services

Solicitation # R00B7600009

The Maryland State Department of Education is soliciting proposals under RFP R00B7600009 for a qualified service provider to manage the Child Care Scholarship (CCS) program's customer service and administration. The selected contractor will be responsible for eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance functions. To support these operations, the contractor must provide all necessary staffing and technology, including call center telephony, computers, and a case management solution. The technical architecture requires integration with the MSDE Unified Architecture, utilizing Salesforce CRM for case workflows and user authentication, while interfacing with the legacy CCATS platform for intake and financial processing. This solicitation is categorized under Management and Business Professionals and Administrative Services, with procurement goals of 20 percent for Minority Business Enterprises and 5 percent for Veteran-owned Small Business Enterprises. The contract is designated as a Tier 1 Contract, meaning it must comply with Maryland Living Wage requirements for employees spending at least half their time on the project. Bidders are required to disclose the locations from which services will be performed and provide a history of prior state contracts from the last five years to assist in the evaluation of experience and past performance. The response deadline for this solicitation is November 6, 2026.

Maryland State Department of Education

POSTED

DEADLINE

HUD FHA Resource Center Recompete

Federal Acquisition Service

POSTED

DEADLINE

Member Services Call Center OperationsThis subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.

State of Rhode Island

POSTED

DEADLINE

Member Support & Call Center ServicesThis subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.

Administrative Services

POSTED

DEADLINE

Customer Service Representative (CSR) StaffingThis subcontract opportunity is for Customer Service Representative staffing to support prime contractors on Nashville Electric Service utility projects in Nashville. The selected provider will manage front-line customer interactions, including inbound calls, account management, and service requests, while ensuring strict adherence to NES Specification 8226-CCCS and the Technical Requirements Traceability Matrix. The role requires the use of specialized call center software and CRM systems to maintain managed call volumes and meet specific performance metrics. Additionally, the contractor must comply with the NES Identity Theft Policy Compliance Supplement to ensure the protection of personally identifiable information. Responses for this solicitation are due by October 22, 2026.

Nashville Electric Service

POSTED

DEADLINE

Nashville Electric Service is soliciting proposals for Utility Customer Call Center Services under solicitation number Z5175. The procurement is managed by the Metropolitan Government of Nashville and Davidson County, with a response deadline of October 22, 2026, at 2:00 p.m. Central Time. Proposals must be submitted physically to the NES Procurement Section in Nashville, Tennessee, consisting of one original, one copy, and one digital copy on a flash drive, with pricing submitted in a separate sealed envelope. Quoted prices must remain valid through June 1, 2027, and the agency prefers payment terms of net 30 days. The contract requires strict adherence to NES Specification 8226-CCCS, the 2019STC Terms and Conditions, and the NES Identity Theft Policy Compliance Supplement. Award evaluation will be based on the lowest net price and small business participation, with points awarded to companies listed in the NES Vendor Database. Significant bonding requirements are mandatory, including a 200,000 dollar bid bond submitted with the proposal, a performance bond for 100 percent of the contract amount, and a labor and material bond for 25 percent of the contract amount upon award. All deliverables are to be provided FOB Nashville, Tennessee.

Nashville Electric Service

POSTED

DEADLINE

Contact Center Managed Services (Operational Staffing)This subcontract for Contact Center Managed Services involves providing full-scale operational staffing to support prime contractors on projects for the Kentucky Cabinet for Health and Family Services. The scope of work includes managing daily contact center operations and handling incidents for the Department for Community Based Services, Department of Medical Services, and Department for Public Health programs. To ensure service quality, the provider must perform quality assurance by reviewing at least 5% of all contacts and utilizing the CHFS Web Portals and KYID Helpdesk application. Key deliverables for this engagement include the delivery of managed call center operations, detailed staffing reports, and comprehensive quality assurance logs. The contract is categorized under NAICS code 561422 and is associated with the state of Kentucky. Interested parties should note the response deadline of January 8, 2027.

Frankfort, KY

POSTED

8 days ago

DEADLINE

in 3 months

AI Contract Overview

The contract encompasses the comprehensive outsourcing of HR service center operations for the Florida Department of Management Services, covering a broad scope of employee support functions including call handling, ticket resolution, benefits enrollment assistance, open enrollment administration, and customer satisfaction surveys. These services are intended to ensure seamless, efficient, and high-quality HR support for state employees, with the contractor expected to manage end-to-end interactions and maintain high standards of service delivery and response times. The work will be performed remotely or through a centralized service model, with no specific geographic location designated for performance. The opportunity is structured as a subcontract and is open for proposal under NAICS code 561422, which classifies employment services including temporary help and HR outsourcing. The solicitation was posted on June 18, 2026, with a response deadline of August 26, 2026, allowing interested vendors sufficient time to prepare detailed submissions. There is no set-aside designation specified, meaning all eligible contractors may compete without restrictions based on business size or demographic classification. The contract aims to enhance the state’s internal HR service delivery by leveraging external expertise and scalable operational capabilities.

General Info

Outsourcing HR service center operations for Florida state employees with remote support, call handling, benefits assistance, and surveys.

Agency

Florida → Department of Management Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of DMS-25/26-044.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

People First Next Generation Cloud-Based HCM Solutions

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJun 18

subcontract

Response DeadlineAug 26

Deadline has passed

Submission Closed

08/26/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Department of Management Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Department of Management Services

Office AddressN/A

ContactsNo contact information available

Full Description

Outsourced HR service center operations including call handling, ticket resolution, benefits enrollment support, open enrollment administration, and customer satisfaction surveys.